Regional Service Technician

Nichols; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Save as you Earn Share Scheme

Private medical cover

Enhanced Carers leave

Job summary

Nichols is seeking a Regional Service Technician to install, maintain and repair Vimto drink dispense equipment at customer sites across the region. You will deliver high-quality service and customer care, balancing proactive maintenance with rapid fault resolution.

You will work autonomously within your region, following health and safety protocols and maintaining CRM records. This role provides opportunities to contribute to a national brand with a strong heritage.

Qualifications

• Experience in regional technical service within a fast-paced customer service setting.
• Able to work autonomously across a designated region.
• Strong interpersonal skills with the ability to influence stakeholders.

Responsibilities

• Install new equipment and perform planned maintenance on drink dispense systems.
• Provide 2nd-line reactive maintenance to resolve breakdowns.
• Act as face of Vimto Out of Home, building relationships with customers.
• Manage asset installation, surveys, maintenance, and uplift of units.

Skills

Regional service

Customer service

Teamwork

OOH market

Problem solving

Organisational skills

IT literacy

Tools

CRM software

Job description

We're Nichols - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.

As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products that everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who’ve always got your back, its work that feels as good as it tastes!

Nichols is where serious fun meets real opportunities – and where work tastes better.

ABOUT THE OPPORTUNITY:

Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post-mix brands, frozen drinks and coffee, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer.

The role of the Regional Service Technician is to install, maintain, and repair drink dispense equipment at customer sites, ensuring high-quality product delivery and excellent customer service. Key duties include reactive maintenance, planned servicing, asset management, and technical troubleshooting to minimise downtime, often working autonomously within your designated region.

THE ROLE WILL INCLUDE:

• Installation & Service: Install new equipment and perform planned maintenance on drink dispense systems.
• Reactive Maintenance: Perform 2nd-line reactive maintenance to resolve breakdown issues.
• Customer Support: Act as the face of Vimto Out of Home, building relationships with customers and resolving issues efficiently.
• Asset Management: Manage equipment, including surveys, installation, maintenance, and the safe uplift of returned units.
• Compliance & Safety: Adhere to health & safety protocols, including COSHH, PPE, and working at height regulations.
• Reporting: Log technical data, complete service documentation, and update CRM systems regarding equipment status.

To make a splash in this role you will….

• Have Regional Technical Service experience, operating within a fast paced customer service environment ideally within leisure or hospitality
• Have the ability to working as part of a team to achieve agreed customer service levels or team objectives
• Understand Out of Home market, products & equipment and used to working in accordance with safe systems of work and standard operating procedures
• Hold interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally
• Be proactive at problem-solving & root cause analysis skills
• Have effective organisational skills and ability to multitask in a fast-paced environment
• Be computer literate and digitally savvy with IT & business systems

BENEFITS OF WORKING WITH US:

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

• 25 days holiday (with opportunity to buy extra every year)
• Annual Bonus
• Save as you Earn Share Scheme
• Option to join our private medical cover scheme
• Enhanced Primary Carers leave and sick pay

We are also proud to offer:

• Holiday home stay
• Your birthday off work
• Free on site parking
• 1 day a year off work to volunteer in the community (you choose when and where)
• Help yourself to our drinks when at one of our sites
• Staff shop with discounts on our products

We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.

Our standard recruitment process for short-listed candidates typically includes an initial call with our Talent Advisor, followed by an in-person interview with a Regional Manager. If you require any reasonable adjustments to be made during the recruitment process please feel free to contact us.

Any job offer is subject to an individual’s Right to Work in the UK.

Unfortunately, we are unable to sponsor visas.