Regional Service Manager (North)

Linx Printing Technologies; Leeds; On-site; GBP 50,000 - 65,000; Full time

Job summary

Join a leading global provider of coding and marking solutions as a Regional Service Manager in the North. You will lead a team of Field Service Engineers, ensuring high performance and exceptional customer service while driving growth and innovation in the industry.

Qualifications

• Proven experience in a field service management role.
• Strong leadership and team management skills.
• Customer-centric mindset with a passion for delivering exceptional service.

Responsibilities

• Oversee daily operations of the field service team.
• Develop and implement training programs for Field Service Engineers.
• Monitor service metrics to identify areas for improvement.

Skills

Leadership

Problem Solving

Communication

Customer Service

Job description

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Join to apply for the Regional Service Manager (North) role at Linx Printing Technologies

Regional Service Manager - Leeds / Sheffield / Manchester / Nottingham (M62)

Are you…

• Interested in working for an international and diverse company?
• Looking to use your troubleshooting skills?
• Interested in developing your career in a leading manufacturing, printing, and coding industry?

If so, read on!

Linx Printing Technologies is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. You will be part of a flexible, family-friendly organization that cares about its people and the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills, combined with passion, is key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

Meet Your Manager: LinkedIn Profile

We are seeking a dynamic and experienced Regional Service Manager (North) to join our team. The successful candidate will be responsible for:

1. Leadership: Leading, developing, and mentoring a team of Field Service Engineers to ensure high performance and professional growth.
2. Customer Focus: Cultivating a culture of exceeding customer expectations and delivering outstanding customer service.
3. Growth: Accelerating the growth of product placements and service revenues through strategic initiatives and exceptional service delivery.

The successful candidate will be a natural people leader with experience managing a field service team, able to drive high performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your inclination is to achieve results quickly and strengthen teams.

In this role, a typical day will look like:

1. Oversee the daily operations of the field service team, ensuring timely and effective service delivery.
2. Develop and implement training programs to enhance the skills and knowledge of Field Service Engineers.
3. Monitor and analyze service metrics to identify areas for improvement and drive continuous improvement.
4. Foster strong relationships with customers, addressing their needs and concerns promptly and effectively.
5. Collaborate with other departments to ensure seamless service integration and support.
6. Ensure customer satisfaction. You will be accountable for regional escalation resolution and project success, response time, and intervention quality, as well as good communication between departments on cross-functional activities (projects, installations).
7. Willing to travel to coach the field service team and manage customer relationships.

The essential requirements of the job include:

1. Proven experience in a field service management role, preferably within the coding and marking industry.
2. Proactive and strategic problem solver who understands business and associate needs, and is keen to bring forward and test industry-leading practices.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal skills.
5. Ability to analyze data and make informed decisions.
6. Customer-centric mindset with a passion for delivering exceptional service.

At Linx, a Veralto Company, we grow talent and offer opportunities to develop your career based on your strengths. Linx is a destination for engaged, passionate, and talented people driven by innovation, growth, and opportunity.

Linx is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). We aim for a world where everyone has access to clean water, safe food, medicine, and trusted essential goods. Veralto is a $5B global leader in essential technology solutions, with over 16,000 employees across Water Quality and Product Identification segments, united by a purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the unique perspectives it brings to our workforce, workplace, and markets. Our associates, customers, and shareholders contribute diverse attributes and insights.

If you’ve ever wondered what’s within you, now is the time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from headhunters or recruitment firms. Resumes or profiles submitted without a signed search agreement will be deemed property of Veralto, and no fee will be paid in the event of hire due to unsolicited referrals.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Printing Services

Referrals increase your chances of interviewing at Linx Printing Technologies by 2x.

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