Regional Service Manager (North)

Linx Printing Technologies; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global provider of coding and marking solutions is seeking a Regional Service Manager for the North. This role involves leading a team of Field Service Engineers, ensuring high performance and customer satisfaction, while driving growth through exceptional service delivery. The ideal candidate will have proven experience in field service management and strong leadership skills. Join a flexible, family-friendly organization committed to innovation and excellence in the printing industry.

Qualifications

• Proven experience in a field service management role, preferably in coding and marking.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily operations of the field service team.
• Develop and implement training programs for Field Service Engineers.
• Monitor service metrics for continuous improvement.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Data Analysis

Job description

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Regional Service Manager - Leeds / Sheffield / Manchester / Nottingham (M62)

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Interested in developing your career in a leading manufacturing, printing, and coding industry?

If so, read on!

Linx Printing Technologies, are a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions.

Meet Your Manager:

https://www.linkedin.com/in/peter-murphy-196162172/

We are seeking a dynamic and experienced Regional Service Manager (North) to join our team. The successful candidate will be responsible for:

• Leadership: Leading, developing, and mentoring a team of Field Service Engineers to ensure high performance and professional growth.
• Customer Focus: Cultivating a culture of exceeding customer expectations and delivering outstanding customer service.
• Growth: Accelerating the growth of product placements and service revenues through strategic initiatives and exceptional service delivery.
  
  
  

The successful candidate will be a natural people leader with experience managing a field service team, able to drive high-performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your inclination is to achieve results quickly and strengthen teams.

In this role, a typical day will look like:

• Oversee the daily operations of the field service team, ensuring timely and effective service delivery.
• Develop and implement training programs to enhance the skills and knowledge of Field Service Engineers.
• Monitor and analyse service metrics to identify areas for improvement and drive continuous improvement.
• Foster strong relationships with customers, addressing their needs and concerns promptly and effectively.
• Collaborate with other departments to ensure seamless service integration and support.
• Ensure customer satisfaction. You will be accountable for regional escalation resolution and project success, ensure response time and intervention quality, ensure good communication between departments on cross-functional activities (projects, installations)
• Willing to travel to coach the field service team and manage customer relationships
  
  
  

The essential requirements of the job include:

• Proven experience in a field service management role, preferably within the coding and marking industry.
• Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make informed decisions.
• Customer-centric mindset with a passion for delivering exceptional service.
  
  
  

At Linx, a Veralto Company, we grow talent; we give you the opportunity to develop your career based on your strengths. Linx is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.

Linx is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water QualityandProduct Identificationsegments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Printing Services

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