Regional Service Manager, Employment & Outcomes

The Growth Company; Liverpool; On-site; GBP 40,000 - 55,000; Full time

Job summary

The Growth Company in Liverpool is seeking a Service Manager to lead a high-performing team and drive contract performance, maximizing positive outcomes for customers, employers and stakeholders.

You will cover multiple sites across Liverpool, St Helens and the Wirral, requiring a full UK driving licence and access to a vehicle. The role is advertised subject to contract award and applications are treated as speculative.

Qualifications

• Experience leading high-performing teams and achieving targets.
• Strong communication and stakeholder engagement required.
• Ability to interpret management information, financial data and performance reports.
• Knowledge of employability, skills and health services.
• Experience managing budgets and service delivery.

Responsibilities

• Lead and support a team of delivery and support staff to achieve performance targets and deliver positive customer outcomes.
• Maximise customer progression into sustainable employment, learning and training opportunities.
• Maximise the retention of customers who are already in work but are struggling to sustain and maintain their employment.
• Develop and maintain strong relationships with employers, partners and stakeholders to support contract delivery.
• Ensure successful integration with existing social prescribing services and create clear referral pathways for clinical teams and community partners.
• Manage operational performance, budgets, resources and service delivery across your area of responsibility.
• Ensure high-quality, compliant services are delivered, maintaining robust data integrity and audit requirements.
• Drive continuous improvement through service development, quality enhancements and performance management.
• Generate customer referrals and engagement through effective partnership working and local networking.
• Keep up to date with relevant policies, labour market trends and sector developments.

Skills

Leadership

Stakeholder engagement

Performance management

Employability knowledge

People management

Data interpretation

Communication skills

MS Office

Job description

The Growth Company in Liverpool is seeking a Service Manager to lead a high-performing team and drive contract performance, maximizing positive outcomes for customers, employers and stakeholders.

You will cover multiple sites across Liverpool, St Helens and the Wirral, requiring a full UK driving licence and access to a vehicle. The role is advertised subject to contract award and applications are treated as speculative.