Service Manager

The Growth Company; Liverpool; On-site; GBP 40,000 - 55,000; Full time

Job summary

The Growth Company in Liverpool is seeking a Service Manager to lead a high-performing team and drive contract performance, maximizing positive outcomes for customers, employers and stakeholders.

You will cover multiple sites across Liverpool, St Helens and the Wirral, requiring a full UK driving licence and access to a vehicle. The role is advertised subject to contract award and applications are treated as speculative.

Qualifications

• Experience leading high-performing teams and achieving targets.
• Strong communication and stakeholder engagement required.
• Ability to interpret management information, financial data and performance reports.
• Knowledge of employability, skills and health services.
• Experience managing budgets and service delivery.

Responsibilities

• Lead and support a team of delivery and support staff to achieve performance targets and deliver positive customer outcomes.
• Maximise customer progression into sustainable employment, learning and training opportunities.
• Maximise the retention of customers who are already in work but are struggling to sustain and maintain their employment.
• Develop and maintain strong relationships with employers, partners and stakeholders to support contract delivery.
• Ensure successful integration with existing social prescribing services and create clear referral pathways for clinical teams and community partners.
• Manage operational performance, budgets, resources and service delivery across your area of responsibility.
• Ensure high-quality, compliant services are delivered, maintaining robust data integrity and audit requirements.
• Drive continuous improvement through service development, quality enhancements and performance management.
• Generate customer referrals and engagement through effective partnership working and local networking.
• Keep up to date with relevant policies, labour market trends and sector developments.

Skills

Leadership

Stakeholder engagement

Performance management

Employability knowledge

People management

Data interpretation

Communication skills

MS Office

Job description

Are you an experienced leader with a passion for delivering results?

The Growth Company’s (GC) Employment team is seeking a Service Manager to lead a high-performing team, drive exceptional contract performance, and maximise positive outcomes for customers, employers and stakeholders.

A full UK driving licence and access to a vehicle are essential for this role, as you will be covering multiple sites across Liverpool, St Helens and the Wirral.

Please note that this role is being advertised subject to contract award, until an outcome is confirmed, your application will be treated as speculative.

Key Responsibilities:

• Lead and support a team of delivery and support staff to achieve performance targets and deliver positive customer outcomes.
• Maximise customer progression into sustainable employment, learning and training opportunities.
• Maximise the retention of customers who are already in work but are struggling to sustain and maintain their employment.
• Develop and maintain strong relationships with employers, partners and stakeholders to support contract delivery.
• Ensure successful integration with existing social prescribing services and create clear referral pathways for clinical teams and community partners.
• Manage operational performance, budgets, resources and service delivery across your area of responsibility.
• Ensure high-quality, compliant services are delivered, maintaining robust data integrity and audit requirements.
• Drive continuous improvement through service development, quality enhancements and performance management.
• Generate customer referrals and engagement through effective partnership working and local networking.
• Keep up to date with relevant policies, labour market trends and sector developments.

About You:

• An experienced people manager with a track record of leading successful, high-performing teams.
• Results-focused with the drive and determination to achieve contract and organisational objectives.
• A confident communicator who can build effective relationships with employers, partners and stakeholders.
• Comfortable working in a fast-paced, target-driven environment with multiple priorities.
• Resilient, proactive and able to make sound decisions under pressure.
• Professional and customer-focused, with a commitment to delivering high-quality services.
• A collaborative team player who demonstrates initiative and strong personal accountability.

Skills Required:

• Strong leadership and people management skills.
• Excellent stakeholder engagement, presentation and networking abilities.
• Experience achieving performance targets and managing operational delivery.
• Good understanding of employability, skills, employment and health services.
• Knowledge of people management principles and employment legislation.
• Ability to interpret management information, financial data and performance reports.
• Strong written and verbal communication skills.
• Confident ICT user with experience of Microsoft Office and management information systems.

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else’s ideas or experiences, or AI‑generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [e-mail] or call us on 0161 237 4447.

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work in line with the Health and Safety at work act and the GC Health and Safety Policy.

Strong leadership and people management skills.Excellent stakeholder engagement, presentation and networking abilities.Experience achieving performance targets and managing operational delivery.Good understanding of employability, skills, employment and health services.Knowledge of people management principles and employment legislation.Ability to interpret management information, financial data and performance reports.Strong written and verbal communication skills.Confident ICT user with experience of Microsoft Office and management information systems.