Regional Service Manager

Jungheinrich; Leeds; On-site; GBP 60,000 - 85,000; Full time

Job summary

Jungheinrich is seeking a Regional Service Manager for the North UK to lead field-based service operations, develop Area Service Managers, and drive safety, customer satisfaction, and service growth across the region.

You will champion a safety-first culture, coach teams, and use data to improve performance. This role requires strong stakeholder management, SAP/Power BI proficiency, and a full UK driving licence with willingness to travel.

Qualifications

• Experience leading managers and multi-site/field-based teams.
• Strong customer service and operational management background.
• Excellent coaching, stakeholder management and communication skills.
• Analytical mindset with experience using Excel, Power BI and SAP.
• Full UK driving licence and willingness to travel across the region.

Responsibilities

• Champion a safety-first culture and employee wellbeing.
• Lead, coach and develop high-performing service teams.
• Drive customer service excellence and operational performance.
• Use data and insights to deliver business results and continuous improvement.
• Build strong relationships with customers and internal stakeholders.
• Identify and maximise service growth opportunities across the region.

Skills

Leadership

People development

Customer service

Operational management

Data analytics

Communication

Tools

Excel

Power BI

SAP

Driving licence

Job description

Regional Service Manager - North UK

North UK | Field-Based Leadership Role

Are you an experienced leader with a passion for customer service, people development, and operational excellence? We are looking for a Regional Service Manager to lead our Northern service operation, managing a team of Area Service Managers and driving performance across safety, customer satisfaction, service growth, and operational delivery.

What you’ll do:

• Champion a safety‑first culture and employee wellbeing
• Lead, coach and develop high‑performing service teams
• Drive customer service excellence and operational performance
• Use data and insights to deliver business results and continuous improvement
• Build strong relationships with customers and internal stakeholders
• Identify and maximise service growth opportunities across the region

What we’re looking for:

• Proven experience leading managers and multi‑site/field‑based teams
• Strong customer service and operational management background
• Excellent coaching, stakeholder management and communication skills
• Analytical mindset with experience using tools such as Excel, Power BI and SAP
• Full UK driving licence and willingness to travel across the region

This is an exciting opportunity to make a real impact, influence business performance, and develop a successful regional service operation.

Ready to lead from the front? Apply now.

Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.