Regional Service Lead (SEND) - Midlands

KT Healthcare; Birmingham; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

28 days annual leave plus bank

Private Health Insurance

Pension Contribution

Employee Discount Platform

EAP Service

CPD and development

Job summary

KT Healthcare is seeking a Regional Service Lead to oversee SEND therapeutic services across a defined region. The role combines operational management with clinical team leadership and key stakeholder engagement.

You will work with clinical, operational, quality, finance and commercial teams to ensure services are delivered safely, efficiently and to a high standard, within a remote or Head Office-based setup.

Qualifications

• Experience in senior operational or service management leadership roles.
• Knowledge of SEND therapies landscape and local authority commissioning.
• Experience with governance, quality and regulatory requirements.

Responsibilities

• Lead operational and commercial performance of SEND services across the region.
• Oversee referrals, capacity, workforce and service utilisation.
• Provide leadership and support to multidisciplinary teams.
• Monitor KPIs and drive service improvement with data.
• Build relationships with local authorities, SEND teams, NHS/ICB, schools and referrers.
• Identify opportunities for service development and regional commissioning priorities.
• Support tenders, frameworks, contracts and mobilisation of new services.
• Identify and manage operational risks and drive continuous improvement.

Skills

Leadership experience

Operational management

Stakeholder management

Data-driven KPIs

Communication

Problem solving

Education

Degree in healthcare/social care/ SEND/ education/ psychology/ business

Job description

Regional Service Lead (SEND)

Location: Based remotely (based within region) or from our Head Office in Chichester

Salary: £45,000 - £50,000 plus excellent benefits package

Contract: Permanent

Hours: 37.5 per week, Monday to Friday

About KT Healthcare

KT Healthcare is a family-owned healthcare provider specialising in neurodevelopmental assessment, SEND therapeutic services and complex care. We provide person-centred, evidence-based and neuroaffirming services across the UK.

We are looking for an experienced Regional Service Lead to oversee the operational performance, development and growth of our SEND therapeutic services across a defined region.

The Role

This is a leadership role combining operational management, clinical team leadership, stakeholder engagement and service development.

You will work closely with clinical, operational, quality, finance and commercial teams to ensure services are delivered safely, efficiently and to a high standard.

Key Responsibilities Include

• Lead the operational and commercial performance of SEND therapeutic services across the region.
• Oversee referrals, capacity, workforce and service utilisation.
• Provide leadership and support to multidisciplinary clinical and operational teams.
• Monitor KPIs and use data to drive service improvement.
• Build strong relationships with local authorities, SEND teams, NHS/ICB partners, schools, commissioners and referrers.
• Develop an understanding of regional SEND commissioning priorities and identify opportunities for service development.
• Support tenders, frameworks, contracts and the mobilisation of new services.
• Identify and manage operational risks and drive continuous improvement.Ensure services meet relevant quality, regulatory and contractual requirements.

About You

You will be an experienced healthcare, SEND or service operations leader with:

• Significant experience in a senior operational, service management, commissioning or similar leadership role.
• Strong knowledge of the SEND therapies landscape, including local authority commissioning.
• Experience within SEND, neurodevelopment, healthcare, social care, specialist education or a related environment.
• Experience managing services, teams or operational performance.
• Strong stakeholder management and relationship-building skills.
• Experience using KPIs and data to drive performance and improvement.
• Excellent organisational, communication and problem-solving skills.

Highly Desirable

• Experience managing or leading clinical or multidisciplinary teams.
• Experience working with local authority commissioners.
• Experience with tenders, frameworks, contracts or service mobilisation.
• Experience of referrals, capacity management or service development.
• Knowledge of relevant regulatory and quality frameworks.

Qualifications

• Degree-level qualification in a relevant discipline such as healthcare, social care, SEND, education, psychology, business or management, or equivalent relevant experience.
• Relevant management/leadership qualifications and professional registration are desirable.

Why Join KT Healthcare?

At KT Healthcare, you'll become part of a supportive, rapidly growing organisation that genuinely values its people.

We Offer

• 28 days annual leave plus bank holidays
• Additional paid “festive days” around Christmas
• Private Health Insurance
• Employee Discount Platform
• EAP Service
• Pension Contribution
• Ongoing CPD and development

If you’re passionate about SEND and want to play a key role in developing high-quality, person-centred and neuroaffirming services, we’d love to hear from you.