Regional Service Engineer UK/Ireland/Nordics

Hyundai Construction Equipment Europe; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Hyundai Construction Equipment Europe is seeking a Regional Service Engineer to cover the UK, Ireland and Nordics. The role focuses on technical support, warranty management, and dealer interaction to sustain service excellence across the region.

The ideal candidate will have 5+ years in serviceEngineering/technical support for heavy machinery, strong diagnostics skills, fluent English, and a readiness to travel up to 20 dealer/customer visits annually. A valid driver's license is required.

Qualifications

• Bachelor's or Master's in Mechanical or Electrical Engineering (preferred).
• 5+ years of experience as a service engineer or technical support in construction/heavy machinery.
• Fluent in English; Scandinavian or Baltic language knowledge is a plus.
• Strong mechanical, hydraulic, and electrical systems knowledge; diagnostics/troubleshooting skills.
• Excellent written and verbal communication; ability to train dealer technicians.
• Willingness to travel extensively within the region; valid driver's license.

Responsibilities

• Act as the first contact for technical issues in the region; provide prompt support to dealers.
• Visit dealers/customers to assist, troubleshoot, and guide service operations.
• Manage and process warranty claims; report recurring issues to corporate teams.
• Coordinate with parts, logistics, and sales to resolve service issues.
• Follow training programs to stay updated on products and service methods.
• Build strong dealer/customer relationships and provide ongoing after-sales support.
• Collect field data and provide feedback to engineering and product teams.
• Maintain records of communications, visits, and warranty cases; report KPIs to Service Manager.

Skills

Field service

Diagnostics

Troubleshooting

Customer service

Training dealers

Cross-department coordination

Communication skills

Travel readiness

Education

Bachelor's or Master's in Mechanical or Electrical Engineering

Job description

Do you share our ambition to be the best?

We are currently looking for a highly motivated individual to join our Construction Equipment Department as a Regional Service Engineer for UK/Ireland & Nordics.

What can you expect from this challenging job?

Technical Support:

Act as the first point of contact for all technical issues within the assigned region (countries), offering prompt and accurate support to dealers. Handle all communications through email, telephone, helpdesk, and on-site visits.

Conduct regular visits to dealers and customers within the region to provide technical assistance, assess service operations, and offer hand-on guidance for troubleshooting and repairs.

Warranty Management:

Manage and process warranty claims from the area, ensuring claims are handled efficiently and in line with company policies. Provide feedback to the corporate team on recurring warranty issues.

Support definition of dealer KPI's related to Product Support. Train and support dealers in improving the quality of their service operations. Follow-up and support dealers in achieving their KPI's.

Cross-Department Coordination:

Serve as a liaison between various departments including parts, logistics, and sales to resolve issues related to service, product performance, and customer satisfaction. Communicate with Hyundai Construction Equipment Europe, local suppliers, and team leaders to ensure streamlined operations.

Training & Development:

Follow company training programs to stay up to date with the latest product developments and service techniques.

Communication & Relationship Management:

Foster strong relationships with dealers and customers to ensure service excellence and customer satisfaction. Act as a trusted advisor and maintain ongoing communication to support dealers in delivering high-quality after‑sales service.

Field Testing & Feedback:

Collect data from the field on equipment performance and report findings to the engineering and product development teams. Provide feedback to improve product design and serviceability.

Documentation & Reporting:

Maintain detailed records of dealer communications, visits, technical support cases, and warranty claims. Provide regular updates to the Service Manager on dealer performance and key metrics.

Are you the new colleague we are looking for?

• Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, or a related field preferred. Equivalent experience in construction equipment or heavy machinery will be considered.
• 5+ years of experience as a service engineer or technical support professional, ideally within the construction equipment, heavy machinery, or related industries.
• Fluent in English and any other language from Scandinavia or the Baltic States.
• Strong understanding of mechanical, hydraulic, and electrical systems used in construction equipment. Expertise in diagnostics, troubleshooting, and repair procedures.
• Excellent verbal and written communication skills for communicating technical information clearly via email, telephone, and in person. Ability to train and advise dealer technicians effectively.
• Willingness to travel extensively within the assigned region, conducting up to 20 dealer/customer visits per year. Must possess a valid driver's license.
• Strong analytical and decision-making skills with the ability to diagnose and resolve technical problems efficiently.
• Ability to build positive relationships with dealers and customers, with a strong commitment to delivering excellent customer service.