Field Service Engineer - Duxford

SMT GB; Stowmarket; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health plan

Life insurance

Pension contributions

Job summary

SMT is seeking a Field Service Engineer to join our Customer Support team in the Duxford area. You will maintain and repair Volvo construction equipment on customer sites, delivering excellent service and ensuring maximum machine availability.

We require an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or related discipline, plus proven field experience. A full UK driving licence and flexibility to travel are essential.

Qualifications

• NVQ Level 3 or equivalent in Plant Maintenance, Agricultural Engineering, HGV Maintenance or related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant equipment.
• Strong diagnostic and fault-finding skills with ability to work independently in the field.

Responsibilities

• Carry out diagnostics, servicing, maintenance and repairs on Volvo construction equipment.
• Identify and resolve mechanical, hydraulic, electrical and engine faults using diagnostic tools.
• Serve as primary customer contact, updating on status and progress; advise on actions.
• Complete all job documentation, timesheets and records in real time.
• Maintain high safety, professionalism and adherence to company policies on customer sites.

Skills

Diesel engines

Hydraulics

Drivetrains

Electrics

Diagnostic systems

Education

NVQ Level 3 in Plant Maintenance or equivalent

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We're looking for a Field Service Engineer to join our Customer Support team, providing maintenance, diagnostics, and repair services to customers across Duxford and the surrounding areas.

Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

Job Title

Field Service Engineer

Location

Duxford and surrounding areas

Contract

Full-time, Permanent

What You'll Be Doing

This is a field-based role where you'll be responsible for maintaining and repairing Volvo construction equipment, delivering exceptional customer service, and ensuring maximum machine availability. You'll work independently on customer sites while building strong relationships and acting as a trusted technical expert.

Key Responsibilities Include

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic equipment.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company policies and procedures.

What You'll Need

We're looking for a self-motivated and customer-focused engineer with excellent technical knowledge and a commitment to delivering outstanding service.

To Be Successful, You'll Have

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

What's in it for you?

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing, finances, and work-life balance.

• Health Cash Plan
• 24/7 GP access
• free physiotherapy support
• enhanced family leave
• enhanced sick pay
• IVF support
• pension contributions matched up to 5%
• car leasing and cycle-to-work schemes
• access to a wide range of retail and lifestyle discounts

You'll also benefit from our refer-a-friend scheme, paid volunteering day, long service awards, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards programme.

• refer-a-friend scheme
• paid volunteering day
• long service awards
• Christmas shutdown as part of your holiday allowance
• opportunities to get involved through our Employee Council
• Social Committee
• Caring, Daring, Sharing awards programme

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.