Regional Service Delivery Lead — Maintenance & Safety

National Highways; Nottingham; On-site; GBP 35,000 - 48,000; Full time

Job summary

National Highways is seeking an Assistant Service Delivery Manager to join the Operations Directorate in Nottingham. You will oversee maintenance and repair services across the region, ensuring activities meet technical, quality, and safety standards.

You must hold a full driving licence with no more than 3 points to be considered. The role requires proactive performance tracking, maintenance planning, and close collaboration with Route Managers to address service requests and issues.

Qualifications

• Good understanding of relevant supply chain contracts.
• Recognised academic qualification in an Engineering discipline.
• Membership of appropriate professional body (MICE or MIHE or MCIHT) - desirable
• Strong planning and project delivery skills.
• Strong understanding of relevant technical asset policies and strategies.

Responsibilities

• Proactively track and monitor service delivery performance on the assigned Route(s) or contract scope, identify performance trends, risks and issues, and develop remedial action plans.
• Maintain the cyclical maintenance work plans for the designated Route(s) and manage the delivery of planned works and costs.
• Manage changes and the impact of significant unplanned and emergency works on plans.
• Analyse trends related to unplanned works and propose improvements to Service Manager and Route Manager(s).
• Support local customer engagement and communication activities with Route Managers and Service Delivery colleagues.

Skills

Planning

Project delivery

Stakeholder engagement

Driving licence

Education

Engineering degree

Job description

National Highways is seeking an Assistant Service Delivery Manager to join the Operations Directorate in Nottingham. You will oversee maintenance and repair services across the region, ensuring activities meet technical, quality, and safety standards.

You must hold a full driving licence with no more than 3 points to be considered. The role requires proactive performance tracking, maintenance planning, and close collaboration with Route Managers to address service requests and issues.