Nottingham Roads Maintenance Service Delivery Lead

National Highways; Annesley Woodhouse; On-site; GBP 32,000 - 42,000; Full time

Job summary

National Highways is seeking an Assistant Service Delivery Manager to join the Operations Directorate. The role, based at our Nottingham office, oversees maintenance and repair delivery across the region, ensuring activities meet technical, quality, and safety standards.

A full driving licence with no more than 3 points is required. You will track performance, manage cyclic maintenance plans, and handle changes from significant works.

Qualifications

• Recognised academic qualification in an Engineering discipline.
• Membership of a professional body (MICE, MIHE or MCIHT) is desirable.
• Strong planning and project delivery skills.
• Strong understanding of technical asset policies and strategies.

Responsibilities

• Proactively track and monitor service delivery performance on the assigned Route or contract scope, identify trends and risks, and develop remedial action plans.
• Maintain cyclical maintenance work plans for designated Routes and manage delivery of planned works and costs.
• Manage changes and impact of significant unplanned and emergency works on plans.
• Analyse trends related to unplanned works and flag areas for improvement to Service/Route Managers.
• Support local customer engagement and address service delivery requests and concerns.
• Demonstrate good understanding of relevant supply chain contracts.

Skills

Performance tracking

Maintenance planning

Change management

Data analysis

Stakeholder engagement

Project delivery

Safety awareness

Asset policy knowledge

Education

Engineering qualification

Tools

Contract management knowledge

Job description

National Highways is seeking an Assistant Service Delivery Manager to join the Operations Directorate. The role, based at our Nottingham office, oversees maintenance and repair delivery across the region, ensuring activities meet technical, quality, and safety standards.

A full driving licence with no more than 3 points is required. You will track performance, manage cyclic maintenance plans, and handle changes from significant works.