Service Desk Controller – Materials Handling (Devizes)

Interaction Recruitment Group; Devizes; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

24 days' annual leave

Company pension

Career development opportunities

Company socials

Zusammenfassung

Interaction Recruitment Group is recruiting on behalf of a growing materials handling equipment business for a Service Controller in Devizes. You will coordinate service, maintenance, repair and breakdown work, scheduling with field engineers and handling customer enquiries to ensure timely, accurate service delivery.

You will work closely with customers and internal teams, manage competing priorities in a busy service environment, and utilise Protean/ERP systems to track jobs and invoicing.

Qualifikationen

• Excellent organisational and administrative capabilities with strong attention to detail.
• Professional telephone manner and customer service focus.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication skills with customers, engineers and internal teams.
• Proactive, practical, solutions-focused approach to service coordination.
• Good IT literacy including Microsoft 365 and common service tools.
• Experience using ERP/CRM or service management systems such as Protean or Sage is beneficial.

Aufgaben

• Act as the first point of contact for customers needing servicing, repairs, or breakdown support.
• Coordinate daily service desk activities and ensure enquiries are handled promptly.
• Plan, schedule and allocate work to field service engineers considering availability and urgency.
• Liaise with customers to arrange engineer visits and provide updates.
• Raise, monitor and update service jobs in the service management system Protean.
• Prepare quotations for repair work and follow up for approval.
• Liaise with engineers on job progress, parts needs, and completion reports.
• Coordinate parts requirements to minimise customer downtime.
• Review engineer reports and ensure accurate invoicing is ready.
• Support timely and accurate invoicing of completed service work.
• Build strong relationships with customers, engineers, suppliers and colleagues.
• Resolve customer queries professionally and efficiently.
• Support improvements to service desk processes and performance.

Kenntnisse

Organisational skills

Administrative

Coordination

Customer service

Telephone manners

Prioritisation

Attention to detail

Communication skills

Problem solving

IT skills

Tools

Protean system

ERP systems

CRM systems

Sage (knowledge)

Jobbeschreibung

Interaction Recruitment Group is recruiting on behalf of a growing materials handling equipment business for a Service Controller in Devizes. You will coordinate service, maintenance, repair and breakdown work, scheduling with field engineers and handling customer enquiries to ensure timely, accurate service delivery.

You will work closely with customers and internal teams, manage competing priorities in a busy service environment, and utilise Protean/ERP systems to track jobs and invoicing.