Regional Sales Executive

iQ Student Accommodation; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

iQ Student Accommodation in London is seeking a Regional Sales Executive to drive conversion of high-intent direct leads across domestic channels, delivering personalised engagement and timely follow-up to maximise bookings.

You will build strong relationships with prospective customers, coordinate virtual and in-person property tours with site teams, and manage enquiries via phone, email, and website channels. The role operates in a hybrid model with office presence and remote work.

Qualifications

• Experience in sales, customer service, bookings, lettings, hospitality, or customer-facing roles.
• Strong verbal and written communication skills.
• Excellent relationship-building and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to CRM accuracy.
• Proactive, target-driven approach focused on customer experience.
• Mandarin language skills would be advantageous.

Responsibilities

• Manage incoming direct leads from domestic channels, providing timely follow-up to maximise bookings.
• Build strong relationships with prospective customers and guide them through the booking journey.
• Meet weekly call activity targets while delivering exceptional customer service.
• Coordinate virtual and in-person property tours with site teams, creating engaging experiences.
• Support the delivery of a seamless booking process from enquiry to confirmed booking.
• Maintain accurate and up-to-date customer information within the CRM system.
• Develop and maintain local area knowledge, including transport links, amenities and entertainment.
• Contribute ideas to improve lead management and sales engagement processes.
• Effectively manage inbound sales enquiries via telephone, email, Hello inbox, and website channels.
• Work closely with agent partners to promote and sell our offering.
• Support mystery shopping programmes and competitor benchmarking.

Skills

Sales experience

Customer service

CRM proficiency

Communication

Multitasking

Mandarin

Tools

CRM system

Job description

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 37,000 students in 86 sites across 29 UK cities their best year yet.

Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day.

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.

The role of the Regional Sales Executive is to support by converting high intent direct demand generated outside of e-commerce and agent channels, by exceptional sales engagement and follow-up across all key customer touchpoints, including lead triage and pipeline management.

Key responsibilities:

• Manage incoming direct leads from domestic channels, providing timely, tailored follow-up to maximise booking conversions.
• Build strong relationships with prospective customers and guide them through the booking journey.
• Meet weekly call activity targets while delivering exceptional customer service.
• Coordinate virtual and in-person property tours with site teams, creating engaging and personalised experiences for prospective customers.
• Support the delivery of a seamless and efficient booking process from enquiry through to confirmed booking.
• Maintain accurate and up-to-date customer information within the CRM system, ensuring all activity is tracked throughout the sales funnel.
• Develop and maintain local area knowledge, including transport links, amenities, entertainment options, and other information relevant to customers.
• Contribute ideas and initiatives to improve lead management and sales engagement processes.
• Effectively manage inbound sales enquiries via telephone, email, the Hello inbox, and website enquiry channels.
• Work closely with agent partners, equipping them with the knowledge and tools needed to successfully promote and sell our offering.
• Support mystery shopping programmes and competitor benchmarking activities to ensure we remain best-in-class within the market.

Skills and Experience:

• Previous experience in a sales, customer service, bookings, lettings, hospitality, or customer-facing role.
• Strong verbal and written communication skills.
• Excellent relationship-building and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate CRM records.
• A proactive, target-driven approach with a focus on delivering outstanding customer experiences.
• Comfortable working collaboratively with internal teams and external partners.
  
• Fluent Mandarin language skills would be advantgeous.

Want to know what it's really like to work at iQ? Check us out on Glassdoor and hear directly from our people. We operate a hybrid working model with 3 days in the office and 2 days working from home / site location.