Regional Retail Training & Performance Manager, UK

Aesop; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Aesop recherche un Regional Retail Training and Performance Manager passionné pour renforcer les capacités de vente au détail au Royaume-Uni. Ce rôle hybride implique la formation des employés pour garantir une expérience client exceptionnelle et des résultats de vente solides. Les candidats doivent avoir une expérience en gestion dans un environnement de vente au détail, avec des compétences en coaching et en communication.

Benefits

Generous product discount allowance

Paid volunteering allowance

Bonus opportunity based on performance

Access to LinkedIn Learning

Employee assistance programmes

Qualifications

• Expérience en gestion de la vente au détail ou en formation.
• Capacité à former et développer des équipes.
• Compétences en communication verbale et écrite.

Responsibilities

• Former et développer les équipes de vente au détail.
• Analyser les performances et prendre des mesures appropriées.
• Gérer les relations et collaborer avec les parties prenantes.

Skills

Facilitation

Coaching

Team Building

Communication

Problem Solving

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.

Purpose of the role –

We are seeking a dedicated and passionate Regional Retail Training and Performance Manager who will be responsible to build retail capability and drive performance within the UK. Through consistent planning and execution, they will ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

This role will be responsible for the development and coaching of their direct reports and portfolio of stores in the UK.

This is a hybrid, full-time position, based in London, however the successful candidate will be required to be flexible to travel, working across Retail and training spaces with possible weekends and evenings, business dependent.

Key responsibilities of the role include, but are not limited to –

• Strong background in facilitation and coaching: with exceptional skills of delivering content in a workshop / classroom environment

• Proven ability in coaching and developing retail teams on the sales floor

• Accomplished at team building, motivation and development

• Background in a customer and sales focused environment

• Proven ability to analyze performance and take appropriate responsive actions

• Track record of strong relationship management and collaboration

• Ability to problem solve and make decisions within business boundaries

• Strong written and verbal communication skills

• Excellent commercial and people management acumen

Who we are looking for –

• Retail Business Manager / Cluster / Area management experience ideally gained within a retail environment

• Strong ability to drive business strategy and align with key business goals

• Excellent organisational skills and a demonstrated ability to multi-task and manage varying stakeholder requirements

• Demonstrated experience in the cultivation and enhancement of the customer experience in a retail environment

• Ability to build high-performance direct reports through consistent training, coaching, feedback and performance recovery

• Ability to build relationships and manage stakeholder expectations

• Excellent communication (verbal and written) and interpersonal skills

• Ability to be flexible with retail trading hours and work weekends and evenings when needed

• Demonstrated experience in leading/ managing discussions that centre on performance improvement and/or performance management

• Ability to drive the launches and embedding of new products and services through continuous presence and active participation in their portfolio of stores and region

• Demonstrates consistency in training and coaching retail teams in store and through workshops to bring to life the customer experience

What’s on offer-

We takeaholisticapproachto employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs.

Employee benefits include –

• Generous product discount allowance and bi-annual complimentary product allocation

• Paid volunteering allowance for all employees

• Bonus opportunity based on personal, and business, performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.