Regional Repairs Support Coordinator

Metropolitan Thames Valley; Beeston; On-site; GBP 25,000 - 32,000; Full time

Job summary

Metropolitan Thames Valley is seeking an experienced administrator to support the East Midlands Regional Property Team. You will liaise with customers, contractors and surveyors, ensuring clear communication and robust record keeping for responsive repairs.

The role emphasises organisation, data integrity and a proactive approach to assisting repairs and service delivery teams in diary management, case handling and stakeholder liaison.

Qualifications

• Experience communicating with customers and stakeholders.
• Proficient with spreadsheets and IT systems to support repairs processes.
• Strong attention to detail and accurate record keeping.
• Ability to follow processes and maintain compliance documentation.
• Experience in housing, repairs, or a similar environment is desirable.

Responsibilities

• Assist Regional Repair Managers, Disrepair Manager and Surveyors as required.
• Coordinate with contractors and residents to schedule responsive repairs.
• Maintain up-to-date systems and accurate data input for reporting.
• Provide general administration and telephone support to the team.

Skills

Communication skills

Spreadsheets

IT systems

Data entry

Attention to detail

Record keeping

Problem solving

Customer service

Stakeholder management

Administrative duties

Tools

Microsoft Office

Job description

Metropolitan Thames Valley is seeking an experienced administrator to support the East Midlands Regional Property Team. You will liaise with customers, contractors and surveyors, ensuring clear communication and robust record keeping for responsive repairs.

The role emphasises organisation, data integrity and a proactive approach to assisting repairs and service delivery teams in diary management, case handling and stakeholder liaison.