Regional Relief Registered Care Manager

Helping Hand; Basildon; On-site; GBP 39,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Diversity & inclusion

Career development

Job summary

Helping Hands is seeking a Regional Relief Registered Care Manager to provide leadership across Essex & North East London, basildon location, stepping into branches in need of interim leadership. You’ll maintain high standards of care, guide teams, ensure regulatory compliance, and collaborate with internal teams to deliver consistent, high-quality services.

Based in Basildon, this full-time role reports to Angie Austin and supports multiple branches across the region, enabling continuity of

Qualifications

• Experience leading teams and driving strong performance.
• Excellent communication and relationship-building skills.
• Solid understanding of regulatory requirements and quality frameworks.
• Experience managing budgets and KPIs.

Responsibilities

• Provide confident leadership to branches requiring short-term management support.
• Ensure every customer receives outstanding care across visits, respite and Live-in services.
• Maintain full regulatory compliance across services and drive improvements when needed.
• Build relationships with healthcare professionals, local authorities, GPs and partners to grow the customer base and reputation.
• Collaborate with Operations, People, Quality, Finance and Marketing to deliver great outcomes.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency and service delivery.
• Support Area Care Manager and leaders by sharing best practice and embedding a culture of excellence across the region.

Skills

People leadership

Communication skills

Budget management

Regulatory compliance knowledge

Education

Level 5 Leadership & Management for Care

Job description

Regional Relief Registered Care Manager

Department: East 3

Employment Type: Full Time

Location: Basildon

Reporting To: Angie Austin

Compensation: £39,000 - £43,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

We're looking for an experienced Registered Care Manager to join us as a Regional Relief Registered Care Manager, providing leadership and operational support to branches across Essex & North East London. This isn't a traditional multi-site management role. Instead, you'll step into branches that need experienced leadership during periods of growth, change or temporary management gaps, ensuring continuity for customers and colleagues while maintaining our high standards of care.

What you’ll do

• Provide confident leadership to branches requiring short-term management support. Leading the branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services – championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a “right first time” culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you’ll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care

Why Helping Hands?

• Clear career development pathways and genuine opportunities to grow.
• 25 days’ annual leave (rising to 27 with service).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.