Regional Quality Manager: Care Home Excellence & Compliance

Crystal Care Collection; England; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

Crystal Care Collection is seeking a Regional Quality Manager to support our Homes in delivering the highest standards of care and service. You will lead quality assurance, regulatory compliance, and continuous improvement efforts across the South West, fostering a culture of excellence and compassionate care.

You will oversee audits, implement quality plans, and support Care Teams to ensure personalised, safe, and effective care while maintaining governance and policies across sites.

Qualifications

• Minimum of 5 years' experience in a Care Management role.
• Experience with regulatory compliance and quality assurance is essential.
• Strong knowledge of Care standards and regulatory requirements.
• Excellent leadership and team management skills.
• Excellent communication skills, both written and verbal.
• Ability to analyse data and implement improvement strategies.

Responsibilities

• Ensure all Care homes comply with regulatory requirements and internal policies.
• Conduct regular audits and inspections of Care homes to assess care quality and compliance.
• Develop and implement quality improvement plans based on audit findings and regulatory changes.
• Prepare for and manage external inspections from regulatory bodies, ensuring all documentation and processes are up to date.
• Monitor the standard of Care provided to Residents, ensuring it meets high levels of quality and compassion.
• Oversee the implementation of personalised Care plans and ensure regular reviews.
• Address any Care-related issues promptly and effectively, involving Residents and families as necessary.
• Develop and deliver training programs for Care Home teams to ensure best practices and regulatory compliance.
• Lead investigations into incidents or complaints and maintain records of QA activities.

Skills

Care management

Regulatory compliance

Quality assurance

Leadership

Communication

Data analysis

Microsoft Office

Tools

Microsoft Office

Job description

Crystal Care Collection is seeking a Regional Quality Manager to support our Homes in delivering the highest standards of care and service. You will lead quality assurance, regulatory compliance, and continuous improvement efforts across the South West, fostering a culture of excellence and compassionate care.

You will oversee audits, implement quality plans, and support Care Teams to ensure personalised, safe, and effective care while maintaining governance and policies across sites.