Regional Property Leader: Elevate Lettings Performance

John Shepherd Sales & Lettings; Nottingham; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Discounts at 900+ retailers

Wellbeing centre resources

Free counselling sessions

Holiday purchase up to 5 days

Smart Tech Scheme

Cycle2Work

Enhanced Family Leave

Competitive base pay + commissions

Length-of-service celebrations

Pension plan

Professional qualifications funding

Company socials

Diversity and inclusion

Job summary

John Shepherd is seeking a Regional Team Leader to manage a designated region from our Nottingham base. This full-time, permanent role focuses on leading a team of Property Relationship Managers and delivering high-quality tenancy services.

You will drive performance by monitoring KPIs, budgets and service delivery, while overseeing inspections, arrears handling and lifecycle activities to ensure compliance and customer satisfaction across our lettings operations.

Qualifications

• Experience leading a team within property management or lettings.
• Strong understanding of property management processes, compliance and inspections.
• Commercial awareness with experience managing KPIs, budgets and upselling services.

Responsibilities

• Managing your assigned region and PUM, leading a team of Property Relationship Managers.
• Driving performance through KPIs, budgets and service delivery.
• Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control.
• Managing arrears, deposit returns and TDS claims.
• Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard.
• Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities.

Skills

Team leadership

Property management

Budgets & KPIs

Arrears handling

Relationship management

Compliance

Reapit/Fixflo

Tools

Reapit

Fixflo

Job description

John Shepherd is seeking a Regional Team Leader to manage a designated region from our Nottingham base. This full-time, permanent role focuses on leading a team of Property Relationship Managers and delivering high-quality tenancy services.

You will drive performance by monitoring KPIs, budgets and service delivery, while overseeing inspections, arrears handling and lifecycle activities to ensure compliance and customer satisfaction across our lettings operations.