Regional Performance Manager

Sanctuary Group; Glasgow; Hybrid; GBP 44,000 - 47,000; Full time

Job summary

Sanctuary Group is seeking a Regional Performance Manager for their Property Services team in Glasgow. The successful candidate will lead operational performance insights, manage stakeholder relationships, and ensure high-quality service delivery. A commitment to safety and compliance is critical for this role, alongside extensive experience in project management and data analysis.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Recent experience in a similar role required.
• Proven experience in working with others to deliver projects.
• Excellent senior stakeholder liaison and relationship building experience.

Responsibilities

• Lead analysis and reporting of regional operational performance.
• Manage provision of high-quality information to senior management.
• Support resolution of escalations and complaints.

Skills

Project management

Stakeholder engagement

Data analysis

Leadership

Tools

SAP

Field Service Management

Project planning tools

Job description

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Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Performance Manager

Glasgow based with a balance of home and office working

£44,192 - £46,517 per year plus Company car or car allowance

35 hours per week

We have an opportunity for a Regional Performance Manager to join our Property Services leadership team. Property Services is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Regional Performance Manager will include:

• Lead the analysis, development and reporting of regional operational and financial performance insight to drive operational and performance efficiencies and mitigate risk
• Support the efficient delivery of services through effective operational and commercial awareness, budgetary management, supporting management of any third party suppliers to achieve for value for money
• Manage the provision of consistently high quality timely and meaningful information to senior management and external departments
• Working closely with the property services management team to identify performance improvement issues and improvement actions
• Increase internal engagement with key functions such as the work scheduling team and improve customer satisfaction, delivering and maintaining an effective organisational culture
• Build and manage effective relationships with key stakeholders to identify areas which require monitoring and reporting for performance improvement, identifying and ensuring that regional issues and shortfalls are addressed and effective service delivery
• Lead the review of agreed performance management objectives across all functions within the region and across all areas of the governance structure
• Support the resolution of escalations, incidents and complaints across the region. Work closely with key stakeholders acting as a regional point of contact
• Promote and manage good decision making across the region, reviewing, implementing and maintaining performance systems and processes to ensure compliance with required legislation and good practice, improve economic and financial performance and ensure continued financial viability

Skills and experiences:

• Recent experience in a similar role
• Proven experience in working with others to deliver projects, including indirect reports and third party suppliers
• Comprehensive experience of SAP and Field Service Management (FSM) software
• Experience of data management and analysis
• Proven experience of using project planning tools to effectively manage projects
• Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
• Excellent senior stakeholder liaison and relationship building
• Proven experience in developing solutions in line with business strategies whilst meeting business and user needs
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,192 per annum (rising to £46,517 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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