Regional Ops Manager, Soft Services (Midlands)

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Company car

Laptop

Job summary

Mitie Cleaning & Hygiene Services in the Midlands is seeking an experienced Operations Manager to lead cleaning and soft services across key retail contracts, ensuring service excellence and strong client relationships.

You will manage a multi-site team, drive performance to SLA/KPI targets, and develop plans to improve profitability while maintaining health and safety standards. The role requires regional travel, 40 hours per week, and a Monday–Friday pattern with 9:00–17:00 hours.

Qualifications

• Experience leading cleaning/soft services operations.
• Strong customer service and client management skills.
• Proven ability to drive service excellence and operational improvements.

Responsibilities

• Lead a multi-site cleaning/soft services team across Midlands.
• Ensure SLA/KPI delivery and effective client engagement.
• Manage budgeting, billing requests and P&L to meet targets.

Skills

Leadership

Customer service

Operational excellence

Team management

Billing

Client relationships

Tools

Microsoft Office

Job description

Mitie Cleaning & Hygiene Services in the Midlands is seeking an experienced Operations Manager to lead cleaning and soft services across key retail contracts, ensuring service excellence and strong client relationships.

You will manage a multi-site team, drive performance to SLA/KPI targets, and develop plans to improve profitability while maintaining health and safety standards. The role requires regional travel, 40 hours per week, and a Monday–Friday pattern with 9:00–17:00 hours.