Regional Operations Manager (Manchester)

Siemens Healthineers; Manchester; On-site; GBP 90,000 - 135,000; Full time

Job summary

Siemens Healthineers in Manchester seeks a Regional Operations Manager to lead the delivery of a market-leading Managed Equipment Service. You will oversee contractual obligations, drive performance, and strengthen relationships with clinicians and hospital staff while managing MES teams.

The role requires degree-level education with experience in service/project environments, strong financial and contractual awareness, and leadership capabilities in a healthcare setting.

Qualifications

• Degree-qualified with substantial post-qualification experience in service or project-based work.
• Proven track record in managing complex contracts and service operations, preferably in healthcare.
• Knowledge of medical imaging equipment is desirable.
• Strong commercial, financial and contractual awareness.
• Customer-focused with proactive service delivery and operational management.
• Demonstrable people leadership and team management experience.
• Collaborative team player with excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Good computer literacy including MS Office and bespoke systems.
• Experience applying LEAN principles to improve operations.

Responsibilities

• Act as senior Siemens Healthineers representative for designated accounts with accountability for financial and operational performance.
• Develop and strengthen customer relationships across levels and identify opportunities to improve satisfaction.
• Provide leadership and line management to MES teams in line with company policies.
• Deploy new operational strategies aligned with regional and global priorities.
• Ensure targets are achieved and seek contract extensions and improvements.
• Apply LEAN principles to improve efficiency and reduce costs.
• Maintain compliance with EH&S, quality standards and regulations.
• Build long-term partnerships with clinicians, hospital staff and partners.
• Attend training and meetings to support MES contract delivery.

Skills

Leadership

Financial awareness

Contract management

Healthcare knowledge

Communication

Team management

Collaboration

LEAN

MS Office

Service delivery

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Bespoke service management systems

Job description

At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We are part of an inspiring and caring global community that celebrates diversity, individuality and collaboration. We encourage colleagues to step beyond their comfort zones, offering the resources, flexibility and support needed to enable professional and personal growth while recognising the value of every contribution.

The Regional Operations Manager is responsible for ensuring the delivery of a market-leading Managed Equipment Service in line with contractual obligations, customer requirements and Siemens Healthineers’ core values. The role is accountable for achieving agreed Key Performance Indicators and other defined measures, while maintaining consistently high levels of customer satisfaction. The post holder will also ensure that financial targets, contractual commitments and agreed timescales are delivered effectively.

Main Tasks and Responsibilities

• Act as the senior Siemens Healthineers representative for designated accounts, with overall accountability for the operational and financial performance of contracts within the region.
• Develop, maintain and strengthen customer relationships at all levels, using performance data and feedback to identify opportunities to improve satisfaction and enhance partnership working.
• Provide leadership and line management to MES Manager(s) and associated teams in accordance with Siemens Healthineers policies, ensuring appropriate support, training, development and performance management.
• Deploy new operational strategies and project initiatives in alignment with GB&I, EMEA regional and global priorities.
• Ensure financial targets are achieved as a minimum, while identifying and maximising opportunities for contract extensions, change controls and wider contribution to ES financial performance.
• Apply LEAN principles to improve operational efficiency, enhance processes, control costs and deliver savings against budget.
• Maintain compliance, quality and EH&S standards in line with Company, MHRA and NHS requirements, ensuring adherence to Zero Harm, Siemens Compliance and Business Conduct Guidelines at all times.
• Build long-term partnerships through constructive and proactive engagement with clinicians, hospital staff, management teams and PFI partners.
• Attend relevant training courses, meetings and conferences that support the role and the effective delivery of MES contract requirements.
• Undertake other duties appropriate to the role as required to meet the operational needs of the Company.
• Engage with extensive product, technical and personal development opportunities relevant to the role.

Qualifications/Experience

• Preferably educated to degree level, with substantial post-qualification experience in a service and/or project-based environment.
• Proven experience of successfully managing complex contracts and service-based operations, ideally within a medical equipment or healthcare environment.
• Working knowledge of medical imaging equipment is desirable.
• Strong commercial, financial and contractual awareness.
• A proactive and customer-focused approach to service delivery and operational management.
• Demonstrable people leadership and team management experience.
• A collaborative team player with excellent interpersonal skills.
• Excellent written and verbal communication skills, with the ability to engage effectively with customers and internal stakeholders at all levels.
• Good computer literacy, including Microsoft Office applications and bespoke service management systems.
• Experience applying LEAN principles to support continuous improvement.