Regional Operations Manager - Housing

Abbeyfield; United Kingdom; Remote; GBP 51,000 - 57,000; Full time

Benefits offered by this job

Up to 33 days paid leave (Pro Rata)

Company pension

Life Assurance

Cycle-to-work scheme

Discounted gym membership

Employee assistance programme

Job summary

Abbeyfield is seeking a Regional Operations Manager to lead 12 elderly Sheltered Housing and Independent Living Services across multiple locations. The role is remote/home-based with travel across Hampshire, Isle of Wight, Cambridge, Wiltshire, West Sussex and Kent, and involves ensuring resident wellbeing, quality and compliance, aligned with Abbeyfield's mission and values.

You will provide inspiring operational leadership to Sheltered Housing Managers, manage budgets, and drive continuous

Qualifications

• Track record of multi-site operational delivery in regulatory elderly care setting.
• Experience in leaseholds and managing these.
• Strong people leadership and ability to manage a geographically dispersed workforce.
• Knowledge of Health and Social Care Act 2008 Regulations 2010 and Care Act 2014/15.
• Experience in managing large operating budgets and achieving targets.
• Ability to build brand and service reputation through stakeholder relationships.

Responsibilities

• Lead and develop provision of 12 Sheltered Housing and Independent Living Services.
• Embed governance ensuring high levels of quality and compliance.
• Maintain occupancy and sustainable revenue streams.
• Enhance reputation in target markets across communities served.
• Provide inspiring operational leadership to Sheltered Housing Managers and teams.
• Prioritise residents' health and wellbeing in all staff actions.
• Ensure admissions, needs assessment, nutrition and moving on are well managed.
• Use quality monitoring tools and monitor KPIs for safety and quality.
• Promote a continuous improvement culture with lessons learned.
• Support system implementations at operational level.
• Help managers achieve Abbeyfield’s internal quality marks.
• Oversee financial performance and variances to budgets with corrective action.

Skills

Multi-site operational delivery

Leadership and coaching

Budget management

Stakeholder engagement

Regulatory compliance knowledge

People management

Communication skills

Job description

For almost 70 years, Abbeyfield Living Society has been providing exceptional housing and care for older people across England. Everything we do is guided by our five core values of Care, Compassion, Community, Integrity and Excellence, and we're proud of the positive difference our colleagues make every day.

Regional Operations Manager - Housing

Abbeyfield are looking for a Regional Operations Manager to lead and develop provision of 12 elderly Sheltered Housing and Independent Living Services services across various locations, ensuring fulfilling experiences for residents, high levels of quality and compliance, in line with our mission and values.

Location: Remote / Home based role with travel across Hampshire, Isle of Wight, Cambridge, Wiltshire, West Sussex and Kent.

Salary: £51,000 - £57,000 per annum

Hours: 35 Hours a week. Monday - Friday. 9am - 5pm

The Role Of Regional Operations Manager

• Ensure our residents’ experience is always the top priority for all your Sheltered Housing Managers
• Embed strong governance by securing high levels of operational quality and compliance.
• Ensure the maintenance of high levels of occupancy to secure sustainable revenue streams.
• Enhance the levels of reputation in our target markets in all our communities we serve.
• Provide inspiring operational leadership to the Sheltered Housing Managers and their respective teams.
• Ensure our residents’ health and wellbeing is always the top priority for all our Sheltered Housing Managers and Staff.
• Ensure a robust approach to care provision, to include effective processes and controls are maintained around admissions, needs assessment, nutrition and moving on.
• Use agreed quality monitoring tools to ensure the quality and safety of services and monitor against key performance indicators; responding appropriately and without delay where quality and/or safety are being compromised.
• Provide leadership and promote a positive culture of continuous improvement by ensuring service-level audits are undertaken, lessons are learned from any incidents, and evidence of continuous improvement actions are recorded for each service.
• Assist in embedding and monitoring the implementation of organisational systems and processes to ensure they are put into practice effectively and appropriately at the operational level.
• Support managers to achieve Abbeyfield’s internal mark of quality for their services.
• Ensure all Homes share best practice and implement a “lessons learned” culture.
Oversee overall financial performance and ongoing viability of all schemes. Work with managers in proactively identifying variances to agreed budgets, and ensure corrective action is taken.

Rewards And Benefits

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:

• Salary: £51,000 - £57,000 per annum
• Up to 33 days paid leave (Pro Rata) including bank/public holidays.
• Comprehensive induction
• Life Assurance
• Pay progression within role
• Learning and career development opportunities
• Occupational sick pay
• Company pension
• Discounted gym membership
• An employee assistance programme
• Cycle-to-work scheme
• Shop and save vouchers
• Medical cashback scheme allowing costs of medical expenses (dental, opticians and much more) to be claimed back
• Opportunity to obtain Blue Light Card discounts.

About You

• A track record of multi-site operational delivery in a regulatory (ideally elderly care) setting.
• Experience in leaseholds and managing these.
• Strong people leadership skills; has managed a geographically dispersed workforce using a coaching style; can evidence best practice approach to recruitment, engagement and talent management.
• Working knowledge of quality and regulatory compliance as it relates to elderly care provision; in particular the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Act 2014/15.
• Experience in managing large operating budgets; has achieved and occasionally exceeded challenging budgetary targets.
• Able to build brand and service reputation through the development of strong working relationships with internal and external stakeholders.
• A highly effective communicator; exploits available technology and tools to ensure team members get the right knowledge and information about the right things at the right time.

Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter.