Regional Operations Manager (BMS)

EQUANS; Lenham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Private health care

Job summary

EQUANS is seeking a Regional Operations Manager for its Digital Services arm, based at our Leeds office and supporting sites across the North East. You will lead BMS service delivery and a team of engineers to ensure high-quality technical service, contract performance, and customer satisfaction in line with SLAs.

You will drive growth opportunities, manage subcontractors, and maintain compliance while balancing operational delivery with strategic objectives.

Qualifications

• Experience managing self-delivered and subcontracted BMS services at scale.
• Strong knowledge of BMS systems (Trend, Tridium, Siemens, etc).
• P&L responsibility with a track record of success.
• Excellent commercial acumen and KPI delivery.
• Ability to secure new growth opportunities and renewals.

Responsibilities

• Oversee digital services across portfolio sites.
• Manage 15-20 Service Engineers and subcontractors.
• Conduct regular contract reviews with customers and senior clients.
• Upsell services where possible and drive growth.
• Ensure SLAs and safety/compliance standards are met across all sites.
• Engage stakeholders and lead cross-functional teams to optimise service levels.

Skills

BMS service delivery

Contract management

KPI tracking

Team leadership

Stakeholder engagement

Communication

Problem solving

Education

Degree level education

Tools

CAFMs/Other Systems

HVAC knowledge

Job description

Equans is looking for a Regional Operations Manager to join our Digital business, based from our office in Leeds with the objective to support sites across the North East. At Equans Digital, we aren’t just upgrading Building Management Systems; we’re collaborating with the UK’s commercial and public sectors to build a 'Smart Enabled' future. Supported by an ambitious 5-year growth strategy and projects ranging up to 1.5m, we are looking for a team to help us grow sustainably.

Role overview

This Regional Contracts Manager role sits within Digital Services (Digital & Energy) and is responsible for all elements of BMS and digital service within their portfolio.

This role is there to ensure our teams are managed efficiently to provide an effective and high-quality technical service to customers and Equans colleagues.

Our Managers continually review team performance, contracts, growth opportunities & innovation while ensuring customer satisfaction in line with SLAs.

Contracts in each portfolio include: Hospitals Schools Government Buildings Office and Retail Spaces

Key activities

• Responsibility for digital service provision across all sites in their portfolio
• Day to Day Management of BMS Service Engineers and Service Partners (approx. 15-20 persons)
• Managing specialist subcontractors
• Regular contract reviews with customers and senior clients, upselling services where possible
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts
• Technical, Finance, Commercial understanding and awareness
• Operational delivery of contract KPI’s – meeting SLAs
• Management of statutory, legal, safety and contract compliance standards
• Stakeholder engagement and liaising with PMOP&L responsibility between 1m

Day to Day Responsibilities

• 3m Travelling to all sites in the portfolio to undertake service reviews, safety visits and meet teams
• Ensuring engineers work efficiently, that tasks are planned efficiently to balance all work types while meeting SLAs for attendance
• Ensuring our teams meet the required training and operational quality standards
• Compliance with financial processes and meeting budget targets
• Setting and reviewing team objectives to ensure teams are aligned to company strategic goals
• Actively participates in securing new growth opportunities and secures new contracts in line with targets

Skills & qualifications & experience

• Skills, qualifications & experience
• Degree level education, or, Qualified and experienced trade (electrotechnical)
• Relevant, evidencable work experience to a similar level
• Must be able to obtain and retain SC/CTC clearance
• Experience of managing self-delivered and subcontracted BMS services on a large scale
• Thorough working knowledge of the BMS industry and systems our teams may encounter (ie, Trend, Tridium, Siemens etc)
• Excellent knowledge of HVAC plant and other M&E systems
• Experience within a variety of contract environments
• P&L Responsibility with a track record of success
• Strong client focus and clear, concise communication skills
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts in financial terms
• Ability to work collaboratively and flexibly with the team, clients, support functions and other departments to optimise service levels
• Working knowledge of CAFM/Other Systems

Compensation and Benefits

What can we offer you? On offer is a competitive salary and benefits package, which includes;

• 25 days annual leave(+ public holidays)
• 5% bonus
• Company car
• Private health care (Single Use)
• Private GP consultations
• Life Cover equivalent to 2 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

EQUANSis a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Diversity & Inclusion

We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.

Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network. For this role, you must have evidence of the right to work in the UK.

Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert.

Agency involvement is not required.

All related enquiries must come to the resourcing team not direct to EQUANS Managers.