Regional Operations Manager

NHS; Port Talbot; On-site; GBP 41,000 - 49,000; Full time

Benefits offered by this job

28days annual leave

NHS pension scheme

Employee Assistance Programme

Job summary

Llais, the Citizen Voice Body for Health and Social Care Wales, is recruiting a Regional Operations Manager to oversee regional activities across Neath Port Talbot and Swansea. The role is Band 6, 37.5 hours, hybrid working, and fixed term, with a salary of £40,559 to £48,841 per annum.

You will lead regional administration, manage staff, interpret national policies, monitor budgets and ensure a high-quality service. This is a dynamic role within a national framework.

Responsibilities

• Will, as and when required carry out operational duties within a Llais region
• Will provide a high-quality service to meet the needs of a Llais region
• Will provide operational management for Llais regionally, with overall responsibility for managing, maintaining, and developing all regional administrative staff and activities, ensuring adherence to Llais policies and procedures
• Is responsible for interpreting complex national policies i.e., from Welsh Government in relation to service change, analysing the information, implementing, and managing an effective system of communication to meet the needs of staff, volunteers, members of the public and other organisations. There may be barriers to understanding i.e., relaying complex legal process into communications both written and verbal to mixed groups
• Monitors the regional financial allocation to ensure that Llais' statutory / financial duties and its financial policies and procedures are followed
• Provides supervision to the Administration team staff.

Job description

Employer Citizen Voice Body for Health and Social Care Wales (operating name Llais) Employer type Public (Non NHS) Site Baglan Bay Innovation Centre Town Port Talbot Salary £40,559 - £48,841 per annum Salary period Yearly Closing 28/10/2026 23:59

Be part of Llais and help us to raise the power and influence of people's voices to shape health and social care services to meet everyone's needs.

Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.

Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.

Job Overview

Join us as Regional Operations Manger

Location: Neath Port Talbot and Swansea

Band & Salary: Band 6, £40,559.00 - £48,841.00

Contract Type: Fixed Term

Hours: 37.5

This is a hybrid role, with both remote and office-based working.

The ability to communicate in Welsh is desirable

Organisation: Llais - The Citizen Voice Body for Health and Social Care

Are you passionate about making real change in health and social care? Do you believe in the power of people's voices to shape better services? If so, we want to hear from you!

What you’ll do:

The post holder will support the planning and delivery of Llais activities locally and regionally, within a national framework. The post holder:

• Will, as and when required carry out operational duties within a Llais region
• Will provide a high-quality service to meet the needs of a Llais region
• Will provide operational management for Llais regionally, with overall responsibility for managing, maintaining, and developing all regional administrative staff and activities, ensuring adherence to Llais policies and procedures
• Is responsible for interpreting complex national policies i.e., from Welsh Government in relation to service change, analysing the information, implementing, and managing an effective system of communication to meet the needs of staff, volunteers, members of the public and other organisations. There may be barriers to understanding i.e., relaying complex legal process into communications both written and verbal to mixed groups
• Monitors the regional financial allocation to ensure that Llais' statutory / financial duties and its financial policies and procedures are followed
• Provides supervision to the Administration team staff.

Working for our organisation

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

Llais provides staff with a full range of benefits including:

• 28days annual leave (rising to 34 days with length of service) plus statutory holidays - pro rata for part time employees
• Automatic membership of the NHS pension scheme
• Access to the Employee Assistance Programme, including our confidential counselling service

Job Description Main Responsibilities

A full job description and person specification are attached to this advert, please review this prior to submitting your application.

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you. If you have any queries or wish to discuss this post, please contact: Amy English, [e-mail]

We welcome applications in Welsh and English.

After registering and signing in on the Trac site, you can choose your preferred language. If you wish, your interview can also be conducted via the medium of Welsh.

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