Regional Operations Manager

Boden Group; Manchester; On-site; GBP 75,000 - 80,000; Full time

Benefits offered by this job

Company car or £6,000 car allowance

25 days holiday + bank holidays

Contributory pension

Life assurance

Healthcare

Job summary

Boden Group is seeking a Regional Operations Manager to lead service delivery across the Midlands, North and Scotland, overseeing planned maintenance, reactive work and minor projects.

You will manage regional P&L, plan engineering capacity, maintain client relationships and track SLAs and KPIs to drive continuous improvement, with travel across the region and a focus on health and safety.

Qualifications

• Experience managing regional multi-site or multi-contract operations in FM or engineering services.
• Proven P&L management experience and delivery of commercial targets.
• Experience managing B2B service contracts and senior client relationships.
• Knowledge of CAFM or EAM systems and FM/compliance requirements.
• Experience developing operational teams and driving continuous improvement.

Responsibilities

• Oversee PPM, reactive maintenance, call-outs, minor projects and subcontract works.
• Manage regional P&L, including revenue, margins, costs and contract profitability.
• Plan engineering capacity and monitor productivity against forecast client demand.
• Manage client relationships, contractual obligations and escalated service issues.
• Track SLAs, KPIs and operational data to drive continuous improvement.
• Lead regional managers and supervisors while maintaining quality and health and safety compliance.

Skills

Regional operations management

P&L management

B2B contract management

Client relationships

Health and safety compliance

Tools

CAFM/EAM systems

Job description

The Regional Operations Manager will lead service delivery across the Midlands, North and Scotland, covering planned maintenance, reactive work and minor projects. You’ll oversee regional financial performance, operational teams and key client relationships.

The Role

• Oversee PPM, reactive maintenance, call-outs, minor projects and subcontract works.
• Manage regional P&L, including revenue, margins, costs and contract profitability.
• Plan engineering capacity and monitor productivity against forecast client demand.
• Manage client relationships, contractual obligations and escalated service issues.
• Track SLAs, KPIs and operational data to drive continuous improvement.
• Lead regional managers and supervisors while maintaining quality and health and safety compliance.

About You

• Essential: Regional, multi-site or multi-contract operations management experience in FM or engineering services.
• Essential: Proven P&L management experience and delivery of commercial targets.
• Essential: Experience managing B2B service contracts and senior client relationships.
• Essential: Knowledge of CAFM or EAM systems and FM or engineering compliance requirements.
• Essential: Experience developing operational teams and driving continuous improvement.
• Desirable: Experience in fire engineering, building services or a related technical discipline.

What's in it for You?

• £75,000–£80,000 per year.
• Company car or £6,000 car allowance, plus up to 20% target bonus.
• Permanent role in Greater Manchester with travel across the Midlands, North and Scotland,
• 25 days' holiday plus bank holidays, with the option to buy five additional days.
• Contributory company pension, life assurance and healthcare scheme.