Regional Operations Manager

MostonRECRUIT; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

Talantir is seeking a Regional Operations Manager to oversee a portfolio of 3–4 complex sites across East London, North London and the South East, with full P&L responsibility and hard services delivery. You will manage client relationships, ensure contracts, SLAs and KPIs are met, and drive safety and compliance across the portfolio.

The role demands senior operational leadership, coordinating multiple contractors and proactive budget control to meet commercial targets for the London portfolio

Qualifications

• Proven experience managing multiple technical contractors.
• Strong communication skills at all levels.
• Confident, empathetic stakeholder management.
• Ability to instil confidence with clients, tenants and landlords.
• Hard services background in a technically complex environment.
• Commercially astute with client negotiation experience.
• Strong Health & Safety knowledge and leadership.
• Working knowledge of CAFM systems and planned maintenance.

Responsibilities

• Ensure policies, procedures and technical standards are implemented across the portfolio.
• Drive a strong Health & Safety culture, ensuring near misses are captured and incidents avoided.
• Maintain full statutory compliance, inspections planned and remedial works scheduled.
• Oversee all planned and reactive maintenance, ensuring timely completion and reporting.
• Ensure full commercial compliance with contract requirements.
• Manage and deliver against SLAs and KPIs, minimise service failures and deductions.
• Investigate and mitigate penalties, implement corrective actions.
• Develop, manage and deliver robust planned maintenance programmes across all sites.
• Establish and maintain accurate maintenance schedules within your area.
• Maintain strong client engagement with timely updates and reviews.
• Identify opportunities to improve service delivery and contract performance.
• Collaborate with project teams to ensure professional delivery and client perception.
• Own and manage the annual financial budget for all sites within your portfolio.
• Achieve financial targets set by senior leadership.
• Conduct monthly contract performance and financial reviews.

Skills

Contractor management

Stakeholder management

Hard services

H&S leadership

CAFM systems

Budgeting

Communication

Tools

CAFM systems

Job description

Regional Operations Manager

Salary: £45,000 – £50,000

Location: East London / North London / South East London (portfolio-based)

We are working with a leading Facilities Management organisation to appoint an experienced Regional Operations Manager to oversee a defined portfolio of 3–4 complex sites within London.

This is a senior operational role with full P&L responsibility, focused on hard services delivery, client satisfaction, statutory compliance, and commercial performance.

Role Overview

The Regional Operations Manager is responsible for the day-to-day operational management of their site portfolio, ensuring all services are delivered in line with contractual requirements, technical standards, SLAs and KPIs. You will act as the senior operational contact for clients, manage multiple specialist contractors, and ensure works are delivered safely, compliantly and commercially.

Key Responsibilities

• Ensure all policies, procedures and technical standards are implemented and adhered to across the portfolio


• Drive a strong Health & Safety culture, ensuring near misses are captured, lessons learned and incidents avoided


• Maintain full statutory compliance, ensuring inspections are planned, completed on time and remedial works scheduled appropriately


• Oversee all planned and reactive maintenance, ensuring work is assigned correctly, completed on time, audited and reported


• Ensure full commercial compliance with contract requirements


• Manage and deliver against all SLAs and KPIs, minimising service failures, penalties and availability deductions


• Investigate and mitigate penalties where incurred, implementing corrective actions


• Develop, manage and deliver robust planned maintenance programmes across all sites in line with contract specifications


• Establish, communicate and maintain accurate maintenance schedules within your area of responsibility


• Maintain strong and regular client engagement, providing timely updates, reports and performance reviews


• Identify opportunities to improve service delivery and contract performance, progressing improvements with internal stakeholders and clients


• Work collaboratively with project and delivery teams to ensure works are delivered professionally and enhance client perception


• Own and manage the annual financial budget for all sites within your portfolio


• Achieve financial targets set by senior leadership


• Conduct monthly contract performance and financial reviews

Key Skills & Experience

Essential

• Proven experience managing multiple technical contractors


• Strong communication skills, able to operate effectively at all levels


• Confident, empathetic and influential approach to stakeholder management


• Ability to instil confidence and ownership with clients, tenants and landlords


• Strong Hard Services background within a technically complex environment


• Commercially astute, with experience negotiating with clients or their representatives


• Strong Health & Safety knowledge and leadership


• Working knowledge of CAFM systems, planned maintenance, work planning and quality control

Desirable

• Experience working within PFI environments, particularly performance measurement


• Knowledge of water hygiene management within healthcare premises