Regional Operations Manager

Dish'd; Manchester; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading fast-growing franchisor is seeking a Regional Operations Manager based in the Manchester area. This role involves working closely with franchise partners, ensuring operational excellence, driving business growth, and delivering top-notch training and support. The successful candidate will thrive in a dynamic environment and be key to future brand development and success.

Benefits

Performance bonus

Quarterly bonus

Company pension

Qualifications

• 2+ years in hospitality or restaurant industry.
• Experience in account management and/or business development.
• Fluent in English; knowledge of Sylheti or Punjabi preferred.

Responsibilities

• Monitor KPIs and assist franchise partners in achieving high standards.
• Conduct training for partners' kitchen teams to ensure brand compliance.
• Identify growth opportunities for partner businesses.

Skills

Interpersonal skills

Strong communication

Adaptability

Motivation

Target-driven

Job description

2 days ago Be among the first 25 applicants

Location: Hybrid Field (Manchester area) with nationwide travel

We are an exciting start up and the UK’s fastest growing franchisor of virtual brands. We partner with food operators to use their kitchen capacity to increase their sales and profitability by selling our brands on delivery platforms within their area.

To support our rapid expansion, we are looking for another Regional Operations Manager to join our team. Reporting into our Head of Operations, you will be responsible for the ongoing performance management and training of our franchise partners to drive commercial success. You will support them to ensure they deliver our brands to the high standards that our customers deserve and identify opportunities for business growth.

This role will be field based in the Bristol area and require travel to partner locations nationally.

You will also be responsible for supporting the initial training of our franchise partners as part of our comprehensive onboarding process.

This role offers lots of opportunities for development and progression within a fast-moving business. You will also be key to developing and executing our strong pipeline of future brands.

What will you do?

You will work closely with our franchise partners to maximise the success and growth of their Dish'd business. You will achieve this by:

• Becoming an expert on our brands and menus; full training will be provided.
• Meeting with our franchise partners to quickly build a rapport and constructive working relationship with them.
• Performing regular audits and statutory checks; where KPIs aren't being met, you will work closely with partners to agree a remedial action plan.
• Monitoring of KPIs and reviewing these with partners to drive continuous improvement and business growth.
• Working with franchise partners to Identify opportunities to grow their business.
• Training their kitchen teams on how to deliver our brands and menus to the highest standards and in accordance with our brand specifications.
• Working collaboratively and flexibly to integrate our menus into their existing operation to maximise efficiency and performance.
• Continually developing and improving our partner training framework. www.dishd.co.uk
• Working closely with our Commercial team to ensure that franchise partners experience a smooth onboarding process.
• Supporting with the commercial and operational aspects of the Dish'd business including managing enquiries from franchisors and suppliers.

You will be

• Field based
• Highly motivated and able to work in a fast-paced environment.
• Hard working and target driven.
• Flexible with strong interpersonal skills. You will need to be able to quickly adapt to a new kitchen environment and connect with the team.
• Ability to build and maintain strong internal and external relationships.
• Strong in communication skills, both verbal and written.
• Fluent in English. Conversational fluency in Sylheti or Punjabi would be desirable.
• Experienced in working within the hospitality or restaurant industry (2+ years).
• Experienced In account management and/or business development.
• Experienced in training and/or supervising people.
• Knowledgeable of Food Safety to level 3.
• Eligible to work within the UK.
• An owner driver with fully driving licence.

How to apply?

1. Submit your CV to [e-mail]

2. For an informal discussion please call us on 0203 432 9058 or WhatsApp us via our website www.dishd.co,uk

Dish’d – delivering leading virtual halal brands www.dishd.co.uk

Job Type: Full-time

Pay: £42,000.00-£48,000.00 per year

Additional pay:

• Performance bonus
• Quarterly bonus
• Company pension
• How many years of operational management experience do you have?

Experience:

• Staff training: 3 years (required)
• Food industry: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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