Regional Operations Manager

Emcor Uk; London; On-site; GBP 65,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage a portfolio of contracts, ensuring exceptional service delivery and performance. In this pivotal role, you'll orchestrate growth plans, lead a professional team, and maintain strong client relationships. With a focus on innovation and operational excellence, you will drive improvements while ensuring adherence to safety and compliance standards. This role offers an exciting opportunity to shape the future of facilities management while making a meaningful impact on the workplace environment. Join a forward-thinking company dedicated to enhancing operational efficiency and creating better workplaces for all.

Benefits

25 days holiday + bank holidays

Car Allowance

Company Sick Pay

Private Healthcare

Company Pension

Holiday Buy Scheme

Industry leading Maternity & Paternity Policies

Refer a Friend scheme

Employee Assistance Programme

Paid volunteering and charity days

Qualifications

• Strong management and interpersonal skills to lead effectively.
• Proactive in resolving operational and technical issues.

Responsibilities

• Manage a portfolio of contracts ensuring high service standards.
• Develop growth plans and maintain client relationships.

Skills

Management Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

IT Skills

Tools

Computerised Maintenance Management Systems (CMMS)

Job description

Salary: £64,500 per annum + Car Allowance

Working Hours: 8 - 5 Monday to Friday

Contract Type: Permanent Full Time

Benefits: 25 days holiday + bank holidays, Car Allowance, Company Sick Pay, Private Healthcare, Company Pension

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:
To effectively manage a portfolio of business, and to ensure high quality service standards and service delivery on the contracts. To manage and deliver agreed sales, performance KPI’s and profit targets and report to Management board.

What you'll do:

• To orchestrate and implement challenging growth plans for the contracts through continuous enterprising and strategic management.
• To regularly meet with customer interface representatives to communicate key contract issues in support of sustaining EFS’ and Client partnership values and smooth running of contracts.
• To provide innovation, vision, leadership, business development, best practice solutions and benchmarking across the portfolio of client sites.
• To take full profit and loss responsibility for the contract.
• To ensure an annual and forward business plan and budget is in place for the contract or contracts which will fulfil client cost down expectations, budgetary requirements and EMCOR shareholder’s profit share.
• To report to regional management any financial exceptions and other information as required.
• To ensure that appropriate the Team understand their responsibilities with regard to financial performance against budget and implement action to ensure that financial targets are met.
• To ensure that corporate policies and procedures are strictly adhered to, in order to maintain the integrity of the operational activities within the region. EG: IMS, H&S, ISO14001, legislative.
• To attend scheduled and ad hoc meetings as required by the General Manager.
• To communicate relevant issues to management team when appropriate and proactively request support when required.
• To develop and inspire a professional team enabling them to meet both personal and business targets.
• To provide clear operational direction to Management and site staff across the portfolio.
• To ensure that regular communications are provided to all staff on contract, divisional and company performance in concert with Divisional Director.
• To agree and to regularly review clear performance objectives for each team member and to undertake an annual appraisal with each direct report.
• To provide technical and operational input to the contract.
• To implement and own mobilisation plans in line with roll out programme of client sites.
• To identify operational improvements and enhancements to meet with contractual requirement of continuous improvement.
• To ensure that the contract operates at the highest standards in terms of health and safety at all times minimising risk and maximizing the safety of our staff.
• To regularly monitor health and safety performance in concert with the H&S Associate.
• To ensure the service delivery is provided in line with the contractual commitments and the clients expectations.

Person Specification

Who you'll be:

• Sound management and interpersonal skills to effectively provide leadership to the organisation and subordinates staff.
• Capability to be pro-active in the resolution of operational and technical problems and disputes as they may arise from time to time (with clients and staff).
• Good quality communication skill (both oral & written) and strong capability to effectively manage client and subordinate relationships.
• Sound I.T. and related skills and competency in Computerised Maintenance Management Systems (CMMS) and added advantages.

Other factors:

• Requirement for UK wide travel
• Approx 48000 miles annual mileage

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.