Regional Operations Manager

SP Exec; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

SP Executive Search is seeking an experienced senior operator to lead a large London region within a growing hospitality business. You will oversee a team of Area Managers, raise performance across people, customer experience and commercial metrics, and ensure consistency across multiple sites.

The role requires strategic oversight and the ability to balance commercial delivery with people development, working with central teams to deliver wider priorities.

Qualifications

• Significant multi-site leadership experience within QSR, hospitality or another fast-paced customer-led environment.
• Experience leading Area Managers or equivalent multi-site leaders.
• Strong commercial and financial understanding, including P&L, labour and cost management.
• Proven track record of improving operational standards and commercial performance.
• Strong coaching, communication and influencing skills.
• Ability to lead through others and operate across a large region.

Responsibilities

• Leading, coaching and developing experienced multi-site leaders.
• Driving sales, profitability and operational performance.
• Using data and commercial insight to identify opportunities and address underperformance.
• Building talent, capability and succession across the region.
• Raising operational standards whileMaintaining customer experience focus.
• Creating accountability and consistency across a complex multi-site operation.
• Working with central support functions to deliver wider business priorities.
• Significant multi-site leadership experience within QSR, hospitality or another fast-paced environment.
• Experience leading Area Managers or equivalent multi-site leaders.
• Strong commercial and financial understanding, including P&L, labour and cost management.
• Proven track record of improving operational standards and commercial performance.
• Strong coaching, communication and influencing skills.
• Lead through others and operate across a large region.

Skills

Multi-site leadership

Area Managers leadership

Commercial & financial understanding

Coaching & communication

Regional leadership

Job description

SP Executive Search are looking for an experienced senior multi-site operator to lead a significant London region for a growing hospitality business.

The successful candidate will lead and develop a team of Area Managers, build strong site leadership teams and drive performance across people, customer, operational and commercial measures.

This role will suit someone who can see the bigger picture while still understanding what is happening at site level.

Key responsibilities will include:

• Leading, coaching and developing experienced multi-site leaders
• Driving sales, profitability and operational performance
• Using data and commercial insight to identify opportunities and address underperformance
• Building talent, capability and succession across the region
• Raising operational standards while maintaining a strong focus on customer experience
• Creating accountability and consistency across a complex multi-site operation
• Working closely with central support functions to deliver wider business priorities
• Significant multi-site leadership experience within QSR, hospitality or another fast-paced customer-led environment
• Experience leading Area Managers or equivalent multi-site leaders
• Strong commercial and financial understanding, including P&L, labour and cost management
• A proven track record of improving operational standards and commercial performance
• Strong coaching, communication and influencing skills
• The ability to lead through others and operate effectively across a large region

You’ll already be operating at Regional level, or leading a substantial multi-site operation through Area Managers, and be comfortable balancing commercial delivery with people development and operational standards.

If you’re already leading at scale and ready for a bigger opportunity, we’d be keen to speak with you.

Confidential conversations welcome.

SP Executive Search specialises in senior and executive appointments across Hospitality, Restaurants, Pubs, QSR, Leisure, Entertainment and associated consumer sectors.