Regional Operations Manager

Yarzin Sella High-End Food Services; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

A high-end catering company in London seeks a Regional Operations Manager to ensure operational excellence across restaurants in Western Europe. Responsibilities include setting performance standards, overseeing site openings, and enhancing client relationships. The ideal candidate has over 7 years of experience, training in the catering industry, and strong managerial skills. This full-time position requires a proactive leader fluent in English.

Qualifications

• 7+ years of experience in a similar position.
• Experience in opening one or more restaurants.
• Comfortable managing various operational aspects.
• Proven managerial and budget management (P&L).
• Fluent in spoken and written English.

Responsibilities

• Promote operational excellence across various restaurants.
• Support site managers in recruiting teams.
• Coordinate the opening of new customer sites.
• Drive customer transitions effectively.
• Coordinate openings of new customer sites from planning to launch.
• Lead cross-functional teams (kitchen, HR, purchasing) for smooth openings.
• Manage client transitions and supplier relations for new sites.
• Provide day-to-day support and hands-on issue resolution.

Skills

Fluent in spoken and written English

Budget management (P&L)

Proven managerial skills

B2B customer relations management

Proactive and independent

Cross-functional collaboration

Operational planning

Education

Training in hotel and catering industry

Job description

Yarzin Sella is an international company specialising in high-end corporate catering. We provide our clients, particularly start-ups and tech companies, with exceptional food programs at every moment of the day, from breakfast to afterwork.

Our approach aligns with each company’s unique DNA, ensuring the food program enhances the organization’s identity. Through a 360-degree culinary experience, we create the perfect environment for employees to bond, collaborate, and innovate.

Your mission

As a Regional Operations Manager, you promote operational excellence in our various restaurants across Western Europe. You set performance standards and provide advice and guidance to Site Managers, Head Chefs and teams. You will develop the skills of the teams, drive change and exercise operational authority to ensure that each site delivers on Yarzin Sella's promise of excellence.

Key responsibilities

Operational excellence

• Establish and maintain operational standards that reflect Yarzin Sella's gastronomic heritage
• Monitor key KPIs across all sites, identifying areas for improvement
• Ensure consistent execution of food quality, service standards and customer experience.
• Collaborate with culinary teams to drive innovation in menus and seasonal programming

Cross‑functional management

• Support Site managers in recruiting teams
• Promote a culture of collaboration and operational excellence
• Advise them on developing team skills
• Make regular site visits to maintain strong relationships

Openings

• Coordinate the opening of new customer sites, from preliminary planning to opening
• Develop and ensure the proper execution of opening schedules
• Coordinate cross‑functional teams (kitchen, HR, purchasing, etc.) to ensure smooth openings
• Assume the role of Site Manager during critical launch periods
• Support purchasing teams in supplier relations and supply chain logistics for new sites.
• Manage client transitions, including supplier changes and service model changes.

Transitions

• Drive customer transitions, including changes in providers and offerings
• Quickly assess critical operational challenges and implement effective solutions
• Provide day‑to‑day support for operational issues and provide hands‑on assistance when necessary
• Intervene to turn around sites when performance or customer satisfaction requires intervention

Client relationships

• Proactively identify opportunities to expand services and improve client experience
• Represent Yarzin Sella's values and brand in all interactions with clients.

Your profile

You are the Regional Operations Manager we’re looking for if you tick these boxes

• 7+ years of experience in a similar position
• You have training in the hotel and catering industry
• You have already opened one or more restaurants
• You have proven managerial skills
• You are comfortable with budget management (P&L, etc.)
• You know how to manage B2B customer relations
• You are proactive and independent
• You are fluent in spoken and written English
• Contract: permanent contract
• Work schedule: 40h / week, from Monday to Friday
• Location: London

Hiring Process

• First call/visio with the HR Manager
• Second interview with the Regional Director
• Potentially: References & Background check

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

General Business and Other

Industries

Restaurants

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