Regional Operations Manager

ThriveSW Limited; Bristol; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in facilities management is seeking a dynamic Regional Operations Manager to lead maintenance contracts across the South West of England. This pivotal role involves strategic oversight of operational delivery while nurturing client relationships and driving business growth. The ideal candidate will possess strong contract management skills, a proven track record in P&L management, and a passion for sustainability initiatives. Join a forward-thinking company that values innovation and collaboration, and help shape the future of facilities management in a diverse and impactful environment.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Strong PC skills and administrative abilities are essential.

Responsibilities

• Oversee operational delivery of Facilities Management Contracts.
• Develop and maintain relationships with clients and stakeholders.
• Lead initiatives for sustainability and carbon reduction.

Skills

Contract Management

Customer Relationship Management

Strategic Planning

P&L Management

Sustainability Practices

Communication Skills

Negotiation Skills

MS Office

Education

Bachelor’s Degree

Tools

MS Office

Job description

FM - REGIONAL OPERATIONS MANAGER - South West

Facilities Management and Engineering Maintenance

Are you a Regional Operations Manager or Senior Contracts Manager looking for a new exciting role managing Maintenance contracts across the south west of England?

This is an opportunity to work for one of the UKs leading facilities management business in the newly created role of Senior Operations Manager.

In this role, you will be responsible for providing strategic responsibility for the operational delivery of our Facilities Management Contracts across the region, acting as a trusted mentor and a strong leader to meet the contract deliverables while supporting the business growth and maintaining positive relationships with both the team and stakeholders of the operation.

As Regional Operations Manager for the business, you will be pivotal in developing, maintaining, and enhancing relationships with the client and key stakeholders, remobilising existing contracts, as well as growing the region with new clients and contracts.

The contracts are full TFM contracts being heavily weighted towards Mechanical, Electrical, and Building Fabric services with a TCV of circa £12Million.

Role Profile

P&L, Contract Management and Governance:

Accountable for operational and financial performance of assigned accounts and indirectly leads the resources to deliver against the contract requirements, managing scope interpretation as required. Leads the management team essential for delivery against the contract specifications, ensuring fulfilment of our “promise” to the customer. Engages executive involvement as needed to leverage the broader portfolio to introduce innovation, compliance, and excellent customer experiences. Ability to negotiate, administer contracts, and possess solid understanding of contractual terms and implications. Supports bids and mobilisations.

Customer Relationship Management & Development:

Manages the contract and operational management team, acting as a trusted advisor and mentor to mobilise new opportunities, support, and grow the business relationships with the client. Demonstrates credibility and thought leadership, influencing business outcomes. Manages enterprise-wide client relationships at senior levels acting as an extension of the client’s executive management team. Creates alignment between customer needs and organisational delivery. Leads all aspects of collaboration and relationship management with customers and manages issue escalation and resolution.

Strategic Planning & Value Creation:

Acts as an expert in the customer’s businesses, cultures, and strategies by proactively contributing to the improvement of the client’s requirements. Supports the growth of our business through the development and execution of a Regional Business Plan. Represents our business to ensure best interests externally and internally are maintained as a strategic interpreter of needs and identifying new value-added services; creating internal SLA & KPI targets as well as monitoring all contract SLA & KPI results, taking appropriate action where necessary. Ensures the successful management of the scopes of all contract activities; establishes and executes resource & people strategy.

Service Delivery Integration and Assurance:

Acts as a champion for the region, working closely with the regional Facilities Management Team, to deliver upon the combined company commitments to the client. Acts as the single point of contact for all regional business-related communications to and from the senior client members. Acts as team leader and is responsible for the provision of all services that impact on our customers; manages escalation processes, maintains effective communication relating to significant matters with and between all functional areas of the regional team and contract supply chains. Executes first-class leadership. Manages business changes that impact service delivery. Leadership of multi-scope integrated contracts in a diverse environment with multi-regional responsibilities.

Sustainability, Social Value and Carbon Reduction:

Leads on creating opportunities to grow the company's decarbonisation offering across the region through organic growth and new customers. Leads initiatives to reduce environmental impact, including carbon reduction, energy efficiency, waste management, and sustainable sourcing. Acts as champion for social value in the region by developing and managing social impact programs that address key community needs and support the company social value objectives. Develops and integrates sustainability practices into business operations and decision-making processes.

The Ideal Candidate Will Have the Below Experience

• Bachelor’s Degree or equivalent experience.
• Strong PC skills, MS Office; good administrative skills.
• Self-motivated and resourceful; well organised, with good prioritisation and planning skills.
• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner.
• Service orientated attitude combined with innovative thinking.
• Ability to effectively navigate in a matrix organization, exceptional collaboration skills.
• Understanding of contracts and commercial risk management; knowledge and awareness of the facilities management industry.
• Strong communication skills with industry knowledge and trends.
• Consultative skills; delivers results.
• Ability to prioritize, interpret and manage risk.
• Credible management of a large P&L; proven track record in the development & implementation of strategic plans. Significant experience managing customer accounts across multiple regional FM Sectors.

For further information on the role and the company recruiting this fantastic opportunity please APPLY NOW or get in touch with Gary Cornes for a confidential chat.