Regional Operations Leader, UK Workplace Experience

Cushman & Wakefield; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Cushman & Wakefield in the United Kingdom seeks a Regional Operations Lead to provide strategic and operational leadership for the corporate workplace portfolio across the country. You will lead a geographically dispersed team, set standards, manage budgets, governance, and drive a hospitality‑led, safe workplace experience while partnering with senior stakeholders.

This role emphasizes performance, risk management, supplier governance and continuous improvement to deliver excellent service

Responsibilities

• Lead, develop and hold accountable a geographically dispersed Workplace team across multiple UK sites, setting clear objectives, standards and priorities and using coaching and performance management to drive consistent results.
• Provide strategic and operational leadership across the UK portfolio, ensuring local teams deliver a first-class, hospitality-led workplace experience aligned with business priorities.
• Establish governance, performance measures and service improvement plans, reviewing outcomes, challenging underperformance and addressing material risks and service failures.
• Maintain oversight of UK workplace operations, planned and reactive services and statutory maintenance, ensuring delivery within service levels.
• Own the UK Workplace annual operating plan, budget and financial performance, with robust forecasting and variance analysis.
• Lead national contract management of the Total Facilities Management (TFM) portfolio, ensuring compliance and consistent service delivery across all UK sites.
• Set the supplier-management strategy and governance framework, driving contractor performance against KPIs and SLAs through reviews and QBRs.
• Identify and mitigate supplier, financial, compliance, operational and service-continuity risks, with recovery plans as needed.
• Build trusted relationships with key senior stakeholders, aligning workplace strategy with organisational priorities and communicating performance and risks.
• Sponsor and govern strategic workplace projects and change programmes, ensuring clear business cases and delivery of benefits.
• Provide leadership for environmental, health and safety, compliance and audit activities, including ISO and audit preparation.
• Ensure controls and reporting support data-driven decision making, regulatory compliance and escalation of business risk.
• Drive sustainability, innovation and continuous improvement across the UK portfolio.
• Maintain executive oversight of customer-facing workplace services across locations.

Job description

Cushman & Wakefield in the United Kingdom seeks a Regional Operations Lead to provide strategic and operational leadership for the corporate workplace portfolio across the country. You will lead a geographically dispersed team, set standards, manage budgets, governance, and drive a hospitality‑led, safe workplace experience while partnering with senior stakeholders.

This role emphasizes performance, risk management, supplier governance and continuous improvement to deliver excellent service