Head of Workplace Experience & Operations

Linklaters; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Private Medical Insurance

In-house fitness centre

Health assessments

Pension and savings options

Life assurance

Travel insurance

Job summary

Linklaters, a global law firm, is seeking an Operations Senior Manager, Workplace & Employee Experience to shape the UK estate. This strategic leadership role sits at the heart of how our workplaces evolve, leading strategy, design and delivery of employee-facing services across our UK offices.

You'll combine operational excellence with innovation, using workplace data, technology and insights to create engaging, efficient spaces that support collaboration, productivity and wellbeing.

Qualifications

• Experience leading workplace, facilities or employee experience functions within a complex organisation.
• Proven track record delivering workplace transformation, office moves, redesigns or space optimisation projects.
• Experience working across outsourced service models and managing multiple suppliers and contracts.
• Excellent stakeholder management skills with the ability to influence and build credibility at senior levels.
• Strong commercial acumen, including budget ownership and governance oversight.
• Experience using workplace data, reporting and technology to drive decision‑making and continuous improvement.
• A passion for creating outstanding employee experiences and service excellence.
• Experience leading and developing high‑performing teams.

Responsibilities

• Leading the delivery of workplace and employee experience services across our UK offices.
• Driving workplace transformation, design and change initiatives aligned to business needs.
• Overseeing workplace projects, space planning and workplace optimisation.
• Using data, smart building technology and workplace insights to inform strategic decision‑making.
• Managing key supplier relationships and contracts to deliver exceptional service and value.
• Owning workplace governance, policies, processes and performance reporting.
• Leading continuous improvement initiatives that enhance engagement and service adoption.
• Managing budgets and ensuring efficient investment across workplace experience programmes.

Skills

Stakeholder mgmt

Workplace leadership

Budget governance

Data-driven decision

Supplier management

Job description

Linklaters, a global law firm, is seeking an Operations Senior Manager, Workplace & Employee Experience to shape the UK estate. This strategic leadership role sits at the heart of how our workplaces evolve, leading strategy, design and delivery of employee-facing services across our UK offices.

You'll combine operational excellence with innovation, using workplace data, technology and insights to create engaging, efficient spaces that support collaboration, productivity and wellbeing.