Regional Operations Leader — Multi-Site Performance & Growth

PHS Group Limited; Woolwich; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company Car or Car Allowance

Management Bonus Scheme

phs Perks

Job summary

Mayflower Washroom Solutions, part of phs Group, seeks a Regional Operations Director to shape and lead regional performance across multiple sites in the UK. You will oversee warehouse operations, washroom service delivery and consumables distribution, while driving productivity, customer satisfaction and sustainable growth.

The role requires significant senior leadership experience in a multi-site environment, with a strong track record in improving efficiency, cost control and service

Qualifications

• Significant senior operational leadership experience within a multi-site environment.
• Experience leading managers and operational teams across a geographically dispersed region.
• Strong knowledge of warehouse, logistics, distribution and/or field service operations.
• Proven track record of improving operational productivity, efficiency and service performance.
• Strong commercial and financial acumen, including management of substantial operational budgets.
• Experience using KPIs and operational data to drive performance and decision making.
• Exceptional people leadership skills with a track record of developing high-performing teams.
• Experience leading operational change and continuous improvement programmes.
• Strong customer focus with an understanding of how operational performance drives growth and retention.
• Commitment to health, safety and operational compliance.

Responsibilities

• Lead and develop a geographically dispersed operational leadership team across multiple sites.
• Translate business strategy into effective regional operational plans and drive delivery against key objectives.
• Oversee warehouse operations, ensuring safe, efficient and compliant performance, while improving productivity, stock accuracy and resource utilisation.
• Lead the delivery of washroom services, driving service quality, route efficiency, customer retention and operational performance.
• Ensure consumables are distributed accurately, efficiently and in line with agreed service levels.
• Take ownership of regional operational budgets, cost control, productivity targets and overall financial performance.
• Use operational data and KPIs to identify trends, mitigate risks and deliver continuous improvement initiatives.
• Partner with Commercial, Finance, HR, Fleet and Supply Chain teams to support customer growth and operational excellence.
• Champion a positive health, safety and compliance culture across all operations.
• Lead, coach and develop managers, building a high-performing and engaged leadership team.

Skills

Senior leadership

Multi-site leadership

Budget management

KPI analytics

People leadership

Change management

Customer focus

Job description

Mayflower Washroom Solutions, part of phs Group, seeks a Regional Operations Director to shape and lead regional performance across multiple sites in the UK. You will oversee warehouse operations, washroom service delivery and consumables distribution, while driving productivity, customer satisfaction and sustainable growth.

The role requires significant senior leadership experience in a multi-site environment, with a strong track record in improving efficiency, cost control and service