Regional Operations Lead

ExamWorks Group; Norwich; On-site; GBP 33,000 - 45,000; Full time

Job summary

Pure Physiotherapy Ltd in East Anglia is seeking a Regional Operations Lead to drive NHS service delivery across multiple contracts, delivering high-quality patient care. This hands-on, strategic leadership role partners with NHS stakeholders and senior leaders to shape regional performance and workforce planning in a hybrid work environment.

You will own day-to-day operations, manage contracts and KPIs, lead teams, and use data (Excel/Power BI) to identify improvements and mitigate risks,

Qualifications

• Extensive operations experience, preferably in healthcare or NHS settings.
• Good understanding of NHS structures, contracts, and service delivery.
• Proven leadership and people management experience.
• Experience engaging with stakeholders at multiple levels.

Responsibilities

• Own the day-to-day operational delivery of NHS services across the region.
• Ensure services run efficiently, meeting quality and performance standards.
• Lead workforce planning, including rota oversight and resource optimisation.
• Maintain accurate operational systems, reporting, and process documentation.
• Take full accountability for contract performance and KPIs.
• Build relationships with NHS stakeholders and lead service reviews.
• Identify opportunities for enhancement and growth.
• Identify risks and implement mitigation strategies.
• Provide leadership to regional operations teams.
• Act as a role model, driving high performance and accountability.
• Analyse data trends (Excel/Power BI) to inform decisions.
• Lead improvement initiatives to enhance efficiency, quality, and patient outcomes.
• Support strategic objectives and broader organisational goals.

Skills

Ops experience

NHS familiarity

Leadership

Stakeholder engagement

Analytical mindset

Tools

CRM systems

Rostering systems

Clinical systems

Excel

Power BI

Job description

Regional Operations Lead Operations Management Norwich Permanent Aug 4, 2026

Regional Operations Lead – (East Anglia)

Location: East Anglia (Hybrid)
Salary: £39K
Hours: Full-time (40 hours per week)

Lead Operational Excellence Across NHS Services

We are seeking an exceptional Regional Operations Lead to play a pivotal role in delivering high-quality NHS and Primary Care services across East Anglia.

This is an opportunity for a driven and experienced operations professional to take ownership of regional performance, influence key stakeholder relationships, and drive continuous improvement within a fast-growing, patient-focused organisation.

You will work at the heart of operations, partnering with senior leaders and NHS stakeholders to ensure services are delivered efficiently, compliantly, and to the highest possible standard.

The Opportunity

This is not a purely administrative operations role, it is a hands-on, strategic leadership position where you will:

• Shape and optimise service delivery across multiple NHS contracts
• Influence operational strategy and regional performance
• Lead, develop and inspire teams
• Act as a trusted partner to both internal leadership and external stakeholders

Key Responsibilities

Operational Leadership

• Own the day-to-day operational delivery of NHS services across the region
• Ensure services run efficiently, meeting all quality and performance standards
• Lead workforce planning, including rota oversight and resource optimisation
• Maintain accurate operational systems, reporting, and process documentation

Contract & Stakeholder Management

• Take full accountability for contract performance and KPIs
• Build and manage strong, credible relationships with NHS stakeholders
• Lead service reviews and identify opportunities for enhancement and growth
• Proactively identify risks and implement effective mitigation strategies
• Provide strong leadership to regional operations teams
• Act as a role model, driving high performance and accountability
• Analyse data trends (using tools such as Excel/Power BI) to inform decisions
• Lead improvement initiatives to enhance efficiency, quality, and patient outcomes
• Support strategic objectives and contribute to wider organisational goals

About You

We are looking for a confident, commercially aware and highly capable operations leader who thrives in a fast-paced healthcare environment.

• Strong operations (Ops) experience, ideally within healthcare or NHS settings
• Demonstrable understanding of NHS structures, contracts, and service delivery
• Proven leadership experience, including managing and developing teams
• Experience managing stakeholders at multiple levels

Key Skills

• Excellent organisational skills with the ability to manage competing priorities
• Strong communication and influencing skills
• Analytical mindset with the ability to interpret data and drive action
• Experience with CRMs, rostering, or clinical systems
• Strong presentation and interpersonal skills

Personal Attributes

• Results-driven with a proactive, solutions-focused mindset
• Calm under pressure, with excellent problem-solving capability
• High attention to detail and accountability
• Passionate about delivering high-quality patient services

About the Company

Pure Physiotherapy Ltd is regulated by the Chartered Society of Physiotherapy and complies with all relevant regulatory standards. Therapists practising acupuncture are additionally regulated by the Acupuncture Association of Chartered Physiotherapists.
Pure Unity Health Group, a part of ExamWorks UK, has been named “Best Company To Work For” at the Health and Wellbeing Awards by Business Awards UK 2026.

We’re also proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.

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