Operations Lead

ExamWorks UK; Norwich; On-site; GBP 75,000 - 110,000; Full time

Job summary

ExamWorks UK is seeking a Regional Operations Lead for East Anglia to drive NHS service delivery and regional performance across multiple contracts. You will lead teams, shape strategies and partner with NHS stakeholders to deliver high quality, compliant care.

This hands-on, strategic leadership role requires strong operations expertise, stakeholder engagement, and a proven ability to improve efficiency, quality and patient outcomes within a fast-paced healthcare environment.

Qualifications

• Ops experience in healthcare settings, preferably NHS.
• Demonstrable understanding of NHS structures, contracts and service delivery.
• Proven leadership with team development experience.
• Experience managing stakeholders at multiple levels.
• Strong analytical mindset to interpret data and drive action.

Responsibilities

• Own day-to-day operational delivery of NHS services across East Anglia.
• Shape and optimise service delivery across multiple NHS contracts.
• Lead workforce planning, including rota oversight and resource optimisation.
• Maintain reporting, systems and process documentation.
• Build and manage relationships with NHS stakeholders and senior leaders.
• Lead service reviews, identify opportunities for enhancement and growth.
• Analyse data trends to inform decisions and drive improvements.

Skills

Ops experience

NHS experience

Leadership

Stakeholder management

Data analysis

Tools

CRM systems

Rostering software

Clinical systems

Excel

Power BI

Job description

Regional Operations Lead – (East Anglia)

Hours: Full-time (40 hours per week)

Lead Operational Excellence Across NHS Services

We are seeking an exceptional Regional Operations Lead to play a pivotal role in delivering high-quality NHS and Primary Care services across East Anglia.

This is an opportunity for a driven and experienced operations professional to take ownership of regional performance, influence key stakeholder relationships, and drive continuous improvement within a fast-growing, patient-focused organisation.

You will work at the heart of operations, partnering with senior leaders and NHS stakeholders to ensure services are delivered efficiently, compliantly, and to the highest possible standard.

The Opportunity

This is not a purely administrative operations role, it is a hands-on, strategic leadership position where you will:

• Shape and optimise service delivery across multiple NHS contracts
• Influence operational strategy and regional performance
• Lead, develop and inspire teams
• Act as a trusted partner to both internal leadership and external stakeholders

Key Responsibilities

Operational Leadership

• Own the day-to-day operational delivery of NHS services across the region
• Ensure services run efficiently, meeting all quality and performance standards
• Lead workforce planning, including rota oversight and resource optimisation
• Maintain accurate operational systems, reporting, and process documentation

Contract & Stakeholder Management

• Take full accountability for contract performance and KPIs
• Build and manage strong, credible relationships with NHS stakeholders
• Lead service reviews and identify opportunities for enhancement and growth
• Proactively identify risks and implement effective mitigation strategies
• Provide strong leadership to regional operations teams
• Act as a role model, driving high performance and accountability
• Analyse data trends (using tools such as Excel/Power BI) to inform decisions
• Lead improvement initiatives to enhance efficiency, quality, and patient outcomes
• Support strategic objectives and contribute to wider organisational goals

About You

We are looking for a confident, commercially aware and highly capable operations leader who thrives in a fast-paced healthcare environment.

• Strong operations (Ops) experience, ideally within healthcare or NHS settings
• Demonstrable understanding of NHS structures, contracts, and service delivery
• Proven leadership experience, including managing and developing teams
• Experience managing stakeholders at multiple levels

Key Skills

• Excellent organisational skills with the ability to manage competing priorities
• Strong communication and influencing skills
• Analytical mindset with the ability to interpret data and drive action
• Experience with CRMs, rostering, or clinical systems
• Strong presentation and interpersonal skills

Personal Attributes

• Results-driven with a proactive, solutions-focused mindset
• Calm under pressure, with excellent problem-solving capability
• High attention to detail and accountability
• Passionate about delivering high-quality patient services

About the Company

Pure Physiotherapy Ltd is regulated by the Chartered Society of Physiotherapy and complies with all relevant regulatory standards. Therapists practising acupuncture are additionally regulated by the Acupuncture Association of Chartered Physiotherapists.

Pure Unity Health Group, a part of ExamWorks UK, has been named “Best Company To Work For” at the Health and Wellbeing Awards by Business Awards UK 2026.

We’re also proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.