Regional Operational SME Expert - Amazon

CMA CGM; Ashby-de-la-Zouch; On-site; GBP 70,000 - 110,000; Full time

Job summary

CEVA Logistics is seeking a Regional Quality SME Leader for the Amazon portfolio to strengthen inventory quality by standardising processes and implementing a governance framework that improves inventory health and customer outcomes. The role will create visibility of operational inputs driving quality performance and enable proactive identification of defects.

Working with Operations, Quality, Account Management, Launch, and Amazon stakeholders, you will develop and deploy centralised quality

Qualifications

• Graduate level experience
• Minimum of 5 years' experience in supply chain, warehousing, inventory management, quality, or operational excellence leadership roles.
• Minimum of 5 years' experience working directly within Amazon operations or managing Amazon contracts within a logistics environment.

Responsibilities

• Develop and govern standardised inventory management and quality processes across CEVA's global Amazon network to drive consistency, compliance, and operational excellence.
• Identify, document, and deploy best practices across all sites, ensuring successful quality initiatives are scaled and adopted throughout the network.
• Establish quality standards, operating procedures, and governance frameworks that reduce process variation and support sustainable performance improvements.
• Partner with site leadership teams to ensure quality standards are embedded into day-to-day operations and continuously reviewed for effectiveness.
• Develop and implement leading quality input metrics that provide early visibility of operational risks, process failures, and defect injection opportunities before they impact customer-facing performance.
• Monitor inventory health, inventory accuracy, defect trends, and process compliance across the network, identifying emerging risks and improvement opportunities.
• Conduct root cause analysis of recurring quality issues and establish scalable corrective and preventative actions that can be deployed across multiple sites.
• Drive continuous improvement initiatives focused on reducing defect injection, improving inventory integrity, and minimising customer concessions.
• Act as CEVA's lead Quality Subject Matter Expert for Amazon, building strong relationships with Amazon Quality, Inventory Control, and Operational stakeholders globally.
• Partner with Amazon quality experts to understand customer expectations, performance challenges, and future requirements, translating these into actionable operational improvements.
• Represent CEVA in quality-focused customer reviews, governance meetings, and strategic improvement discussions.
• Strengthen customer confidence through proactive communication, transparent performance management, and the delivery of measurable quality improvements.
• Drive the development of a quality-focused culture across the CEVA Amazon network by promoting accountability, ownership, and continuous improvement at all organisational levels.
• Design and deploy standardised onboarding, training, and learning programmes that improve quality capability and operational knowledge across all sites.
• Create and maintain quality playbooks, guidance materials, and best-practice documentation to support operational teams and future network growth.
• Coach and support site leadership teams in the effective implementation of quality standards, governance processes, and improvement initiatives.
• Support new site launches, start-ups, and business expansions by ensuring quality principles, inventory controls, governance processes, and training standards are established from day one.
• Conduct quality readiness assessments and provide subject matter expertise to minimise launch risks and accelerate operational stabilisation.
• Ensure lessons learned and best practices from existing operations are incorporated into all new launches and network expansions.
• Partner with Operations, Technology, Engineering, and Amazon stakeholders to identify and implement process and system improvements that enhance inventory quality and operational performance.
• Lead and influence network-wide quality improvement programmes that drive sustainable performance gains and support long-term business growth.
• Provide data-driven recommendations to senior leaders on quality performance, operational risks, and strategic improvement priorities.

Skills

Quality management

Inventory control

Amazon operations experience

Data analysis

Tools

AFT

AFT-X

Job description

Regional Operational SME Expert - Amazon

Req ID: 593596 Posting Start Date: 23/10/2026 Ashby de la Zouch, GBR CEVA Logistics Contract Logistics Permanent contract Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

The Regional Quality SME Leader - has been established to strengthen inventory quality performance across CEVA's global Amazon portfolio by creating a culture of quality excellence, developing standardised processes, and implementing governance mechanisms that improve inventory health, inventory accuracy, and customer outcomes. The role will create visibility of the operational inputs that drive quality performance, enabling the proactive identification and prevention of inventory defects, process failures, and customer-impacting issues.

The role will develop and implement a global quality governance framework focused on defect prevention, inventory management excellence, process standardisation, and operational compliance. Through the analysis of quality input metrics, defect trends, and inventory performance indicators, the role will identify best practices, establish scalable solutions, and drive consistent deployment across the network to improve quality performance and operational consistency.

Working in close partnership with Operations, Quality, Account Management, Launch, and Amazon stakeholders, the role will focus on improving inventory health, reducing defect injection, minimising customer concessions, and strengthening process adherence across all operations. A key responsibility will be to develop and deploy centralised quality training, onboarding programmes, learning mechanisms, and best-practice frameworks that build long-term organisational capability and embed a sustainable quality culture throughout the network.

WHAT ARE YOU GOING TO DO?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

Quality Standards, Standardisation & Best Practice

• Develop, implement, and govern standardised inventory management and quality processes across CEVA's global Amazon network to drive consistency, compliance, and operational excellence.
• Identify, document, and deploy best practices across all sites, ensuring successful quality initiatives are scaled and adopted throughout the network.
• Establish quality standards, operating procedures, and governance frameworks that reduce process variation and support sustainable performance improvements.
• Partner with site leadership teams to ensure quality standards are embedded into day-to-day operations and continuously reviewed for effectiveness.

Quality Performance, Defect Prevention & Input Metrics

• Develop and implement leading quality input metrics that provide early visibility of operational risks, process failures, and defect injection opportunities before they impact customer-facing performance.
• Monitor inventory health, inventory accuracy, defect trends, and process compliance across the network, identifying emerging risks and improvement opportunities.
• Conduct root cause analysis of recurring quality issues and establish scalable corrective and preventative actions that can be deployed across multiple sites.
• Drive continuous improvement initiatives focused on reducing defect injection, improving inventory integrity, and minimising customer concessions.

Customer Partnership & Quality Advocacy

• Act as CEVA's lead Quality Subject Matter Expert for Amazon, building strong relationships with Amazon Quality, Inventory Control, and Operational stakeholders globally.
• Partner with Amazon quality experts to understand customer expectations, performance challenges, and future requirements, translating these into actionable operational improvements.
• Represent CEVA in quality-focused customer reviews, governance meetings, and strategic improvement discussions.
• Strengthen customer confidence through proactive communication, transparent performance management, and the delivery of measurable quality improvements.

Quality Culture, Learning & Capability Development

• Drive the development of a quality-focused culture across the CEVA Amazon network by promoting accountability, ownership, and continuous improvement at all organisational levels.
• Design and deploy standardised onboarding, training, and learning programmes that improve quality capability and operational knowledge across all sites.
• Create and maintain quality playbooks, guidance materials, and best-practice documentation to support operational teams and future network growth.
• Coach and support site leadership teams in the effective implementation of quality standards, governance processes, and improvement initiatives.

Launches, Expansions & Operational Readiness

• Support new site launches, start-ups, and business expansions by ensuring quality principles, inventory controls, governance processes, and training standards are established from day one.
• Conduct quality readiness assessments and provide subject matter expertise to minimise launch risks and accelerate operational stabilisation.
• Ensure lessons learned and best practices from existing operations are incorporated into all new launches and network expansions.

Process, Systems & Strategic Improvement

• Partner with Operations, Technology, Engineering, and Amazon stakeholders to identify and implement process and system improvements that enhance inventory quality and operational performance.
• Evaluate operational workflows, system capabilities, and quality controls to identify opportunities for automation, simplification, and defect prevention.
• Lead and influence network-wide quality improvement programmes that drive sustainable performance gains and support long-term business growth.
• Provide data-driven recommendations to senior leaders on quality performance, operational risks, and strategic improvement priorities.

WHAT WE ARE LOOKING FOR

• Graduate level experience
• Minimum of 5 years' experience in supply chain, warehousing, inventory management, quality, or operational excellence leadership roles.
• Minimum of 5 years' experience working directly within Amazon operations or managing Amazon contracts within a logistics environment.
• Demonstrated experience leading inventory quality, inventory control, inventory health, or quality management programmes within Amazon operations
• Proven track record of driving cultural change and embedding quality-focused behaviours across multiple sites, regions, or business units.
• Experience developing and implementing performance mechanisms, governance frameworks, and leading indicators that proactively identify quality risks and operational defects.
• Experience working directly with Amazon stakeholders and customers to drive performance improvements, influence decision-making, and build long-term strategic relationships.
• Experience supporting operational start-ups, launches, or large-scale business expansions.
• Experience leading cross-functional improvement initiatives involving Operations, Quality, Systems, Engineering, and Customer teams.
• Expert-level understanding of Amazon inventory management principles, inventory health metrics, and inventory accuracy controls.
• Strong understanding of the operational inputs and leading indicators that drive inventory defects, concessions, customer experience, and operational performance.
• Detailed knowledge of Amazon quality management processes, mechanisms, routines, and performance review structures.
• Detailed understanding of Amazon systems and tools, including AFT, AFT-X, and other inventory and quality-related platforms.
• Expertise in defect injection prevention, root cause analysis, corrective and preventative action management, and continuous improvement methodologies.
• Proven ability to build scalable quality governance frameworks, reporting mechanisms, and operational standards.
• Strong analytical capability with the ability to translate data into actionable improvement plans.
• Ability to identify systemic process failures and implement sustainable, network-wide solutions.
• Deep understanding of operational process standardisation and change management within complex logistics environments.
• Commercial awareness and the ability to balance customer expectations, operational performance, and business objectives.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

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