Regional Operational Performance Expert

CMA CGM; Ashby-de-la-Zouch; On-site; GBP 85,000 - 125,000; Full time

Job summary

CEVA Logistics UK&I is seeking a Regional Operations Performance Leader to enhance performance across our Amazon portfolio, delivering governance and best practices across sites. You will drive metrics, standardise processes, and lead cross-functional teams to sustain improvements.

You will collaborate with Operations, Account Management, Sales and Amazon stakeholders to improve customer-facing metrics and drive efficiency, with focus on DEA and other KPIs, enabling contract renewals and growth.

Qualifications

• Ten or more years in operational leadership or supply chain roles.
• Experience with Amazon operations or direct support to Amazon.
• Proven track record in improving customer-facing metrics.
• Ability to influence senior stakeholders.
• Experience leading large-scale cross-regional programs.

Responsibilities

• Drive operational excellence across sites by identifying and delivering improvement opportunities.
• Analyse performance data to identify root causes and implement sustainable solutions.
• Lead continuous improvement initiatives to enhance safety, quality, productivity, and costs.
• Collaborate with regional leadership to develop improvement roadmaps aligned to business objectives.
• Establish governance and standards across the network and monitor KPIs.

Skills

Operational leadership

Programme management

Operational excellence

Supply chain

Performance management

Stakeholder management

Job description

CEVALogistics

Contract Logistics

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

The Regional Operations Performance Leader - Amazon has been established to enhance operational performance across CEVA's global Amazon portfolio by creating visibility of the operational drivers that impact customer experience, service performance and business results.

The role will develop and implement a global performance governance framework that enables proactive identification of sites that are excelling and those requiring support. Through the analysis of operational input metrics, the role will identify best practices, standardise successful processes, and drive their deployment across the network to improve performance consistency and operational excellence.

Working in close partnership with Operations, Account Management, Sales and Amazon stakeholders, the role will focus on improving customer-facing metrics, including Delivery Estimate Accuracy (DEA), Concessions and other critical service measures that influence customer satisfaction and contract performance. By improving operational effectiveness and reducing avoidable costs, the role will support contract renewals, future revenue growth, margin improvement, and the continued strengthening of CEVA's strategic partnership with Amazon.

WHAT ARE YOU GOING TO DO?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

Operational Excellence & Continuous Improvement

• Drive operational excellence across existing sites by identifying, prioritising, and delivering performance improvement opportunities.
• Analyse operational performance data, processes, and workflows to identify root causes of inefficiencies and implement sustainable solutions.
• Lead continuous improvement initiatives that enhance safety, quality, productivity, cost, and customer outcomes.
• Facilitate the adoption of standard methodologies and best practices across regions to improve operational consistency and performance.
• Partner with site and regional leadership teams to develop and execute improvement roadmaps aligned to business objectives.

Operational Standards & Governance

• Establish, maintain, and govern operational standards, frameworks, and best practices across the network.
• Conduct operational reviews, assessments, and audits to ensure compliance with defined standards and identify improvement opportunities.
• Monitor performance against operational benchmarks and key performance indicators, driving accountability for corrective actions where required.
• Provide governance and oversight to ensure consistent execution of operational processes across multiple regions and business units.

Launches & Start-Up Support

• Support the successful launch, expansion, and start-up of new operational sites through planning, readiness assessments, and operational guidance.
• Partner with cross-functional teams to implement operational standards, processes, and performance management frameworks during site deployment.
• Provide operational expertise to minimise launch risks and accelerate site stabilisation and performance ramp-up.

Operational Capability Development

• Act as the operational subject matter expert for regional and site leadership teams.
• Develop organisational operational capability through coaching, mentoring, training, and knowledge-sharing initiatives.
• Create and deploy tools, playbooks, and operational excellence
• frameworks that enable long-term capability growth.
• Promote a culture of continuous improvement and operational discipline across the organisation.

Transformation & Strategic Projects

• Lead and influence complex operational transformation projects across multiple regions and business functions.
• Drive change management activities to support the successful implementation of new processes, systems, and ways of working.
• Collaborate with global stakeholders to align operational strategies and share best practices across the network.

WHAT WE ARE LOOKING FOR

• Minimum 10 years' experience in operational leadership, programme management, operational excellence, or supply chain roles within a large-scale logistics or e-commerce environment.
• Minimum 5 years' experience working directly within Amazon or in a leadership role supporting Amazon operations.
• Extensive experience managing performance across multiple sites, regions, or business units within a complex and fast-paced environment.
• Proven track record of improving customer-facing metrics through the development of scalable operational mechanisms and performance management frameworks.
• Experience building operational governance structures and leading large-scale performance improvement programmes across multiple stakeholders and functions.
• Demonstrated ability to influence senior customer stakeholders and translate customer requirements into operational strategies and measurable business outcomes.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team ofnearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise