Regional Network Coordinator

Confidential; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health and benefits scheme

Anonymous counselling service

24/7 GP service

Retail and gym discounts

Medical cashback scheme

21 days annual leave

Additional birthday holiday

Holiday purchase scheme

Performance-based salary increments

Company events and functions

Free parking

Monthly free food days

Close to shops and amenities

Reward and recognition

Job summary

Vizion Network in Hull seeks a Regional Network Coordinator to manage allocation, progression, and aftercare of vehicle repairs within a defined region. You will stay in close contact with repairers and stakeholders to ensure service levels and SLAs are met, while supporting a growing regional repair network.

The role emphasizes communication, data accuracy, and teamwork within a fast-paced environment. You will contribute to delivering first-class service and operational excellence in a dynamic

Qualifications

• Experience in Repair/Insurance desirable.
• Customer service experience with clients/suppliers essential.
• Excellent communication skills, clear and concise.
• Attention to detail for accurate claim processing and data management.
• Ability to build relationships with repair networks and stakeholders.
• Adaptable to a dynamic, fast-paced environment.
• Able to meet deadlines, targets and objectives.
• Collaborative team player with a cooperative approach.
• Strong organisational skills and prioritisation.
• Problem solving to resolve allocation issues.
• Proficient with in-house management systems.
• Good knowledge of Microsoft Office, including Power BI.

Responsibilities

• Allocate and progress vehicle repairs within a region from initial contact to repair handover and aftercare.
• Maintain close contact with key stakeholders throughout the repair process to ensure SLAs are met.
• Build and maintain partnerships with repairers to improve service levels.
• Ensure SLAs are met and adhered to across the regional network.
• Collaborate within a regional team to deliver high-quality customer service.
• Support data entry and reporting related to repairs and performance.

Skills

Communication skills

Customer service

Stakeholder management

Data management

Power BI

Problem solving

Organisational skills

Tools

In-house management system

Microsoft Office

Job description

Regional Network Coordinator

Location: Hull

Salary: Starting £26,234 per annum

What we offer

• 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
• Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
• 21 days annual leave
• Additional birthday holiday
• Holiday purchase scheme
• Performance based salary increments
• Fun Company events and functions
• Free parking
• Monthly free food days
• Close to shops and amenities
• Reward and recognition

Who we are

Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.

Purpose

The Regional Network Coordinator is responsible for allocation/reallocation and progression of vehicle repairs within a specific geographical region from initial contact, to repair handover and aftercare as required, keeping in close contact with all key stakeholders throughout the repair process to ensure all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients.

Person Specification

• Experience working within the Repair/Insurance industry is desirable.
• Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential
• First class communication skills, including the ability to convey complex information clearly and concisely.
• Exceptional attention to detail for accurate claim processing and data management.
• Relationship building skills to nurture repair network connections and liaise effectively various stakeholders.
• Adaptability and flexibility to work within a dynamic, fast paced environment.
• Ability to work to agreed deadlines, targets and objectives.
• Collaborative team player with a cooperative and supportive approach to achieve shared goals.
• Strong organisational skills with the ability to manage and prioritise tasks efficiently.
• Problem solving abilities, particularly in resolving allocation issues, and progression queries.
• Good decision maker
• Customer centric mindset with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.
• Proficient in using in house management systems.
• Good knowledge of Microsoft Office Packages, including Power Bi.