Regional Network Coordinator

Vizion Network; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health scheme

Birthday leave

21 days leave

Free parking

Annual increments

Staff events

Discounts

Food days

Job summary

Vizion Network in Hull seeks a Regional Network Coordinator to manage allocation and progression of vehicle repairs from initial contact to handover and aftercare. You will work closely with repairers and stakeholders to ensure SLAs are met and service quality remains high.

Based in Hull, the role demands strong communication, organisation, and problem-solving abilities to build durable repair networks and drive improvements in processes and data accuracy.

Qualifications

• Experience in Repair/Insurance industry desirable.
• Customer service experience with clients/suppliers essential.
• First-class communication skills, including the ability to convey complex information clearly and concisely.
• Exceptional attention to detail for accurate claim processing and data management.
• Relationship building to nurture repair network connections and liaise effectively with various stakeholders.
• Adaptability and flexibility to work within a dynamic, fast paced environment.
• Ability to work to agreed deadlines, targets and objectives.
• Collaborative team player with a cooperative and supportive approach to achieve shared goals.
• Strong organisational skills with the ability to manage and prioritise tasks efficiently.
• Problem solving abilities, particularly in resolving allocation issues, and progression queries.
• Good decision maker.
• Customer centric mindset with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.
• Proficient in using in house management systems.
• Good knowledge of Microsoft Office Packages, including Power Bi.

Responsibilities

• Allocate and reallocate vehicle repairs within a region, from initial contact to aftercare.
• Maintain close contact with key stakeholders throughout the repair process to meet SLAs.
• Build effective partnerships with repairers to improve service levels.
• Liaise with customers and suppliers to ensure smooth progression.

Skills

Customer service

Communication skills

Attention to detail

Relationship building

Adaptability

Deadline management

Team player

Organisational skills

Problem solving

Decision making

In-house systems

Power BI

Tools

Power BI

Microsoft Office

Job description

Regional Network Coordinator

Location: Hull

Salary: Starting £26,234 per annum

What we offer

• 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
• Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
• 21 days annual leave
• Additional birthday holiday
• Holiday purchase scheme
• Performance based salary increments
• Fun Company events and functions
• Free parking
• Monthly free food days
• Close to shops and amenities
• Reward and recognition

Who we are

Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.

Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.

We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.

Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.

Purpose

The Regional Network Coordinator is responsible for allocation/reallocation and progression of vehicle repairs within a specific geographical region from initial contact, to repair handover and aftercare as required, keeping in close contact with all key stakeholders throughout the repair process to ensure all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients.

Person Specification

• Experience working within the Repair/Insurance industry is desirable.
• Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential
• First class communication skills, including the ability to convey complex information clearly and concisely.
• Exceptional attention to detail for accurate claim processing and data management.
• Relationship building skills to nurture repair network connections and liaise effectively various stakeholders.
• Adaptability and flexibility to work within a dynamic, fast paced environment.
• Ability to work to agreed deadlines, targets and objectives.
• Collaborative team player with a cooperative and supportive approach to achieve shared goals.
• Strong organisational skills with the ability to manage and prioritise tasks efficiently.
• Problem solving abilities, particularly in resolving allocation issues, and progression queries.
• Good decision maker
• Customer centric mindset with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.
• Proficient in using in house management systems.
• Good knowledge of Microsoft Office Packages, including Power Bi.