Regional Manager - South East

Poltronesofa; United Kingdom; À distance; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company Car or Car Allowance

33 days holidays including bank"s"

Employee benefits platform

Colleague Discount

Career progression

Pension Scheme

Enhanced Maternity, Paternity and Adop

Résumé du poste

Poltronesofa in the United Kingdom is seeking a Regional Manager for the South East region across 11 stores. You will lead, coach and drive sales, customer service and operational excellence with visible leadership.

You will manage Store Managers, champion initiatives, and sustain a high-performance culture with focus on compliance and consistent execution across the region.

Qualifications

• Proven experience leading multiple retail locations or dispersed stores.
• Strong track record in driving sales, customer service and KPIs.
• Ability to analyse performance data and translate into actions.
• People-management skills including recruitment, coaching and succession planning.
• Understanding of health and safety and compliance in retail.

Responsabilités

• Take accountability for delivering region KPIs across 11 stores.
• Lead, coach and develop Store Managers and teams to high performance.
• Oversee colleague lifecycle: recruitment, onboarding, development and retention.
• Drive sales and commercial performance across all stores.
• Maintain operational standards and exceptional customer experience region-wide.
• Embed initiatives with clear communication and visible leadership.
• Create welcoming showroom environments for customers and colleagues.
• Build relationships with internal and external stakeholders.
• Identify opportunities to improve performance and implement change.
• Use data and feedback to enhance customer experience.

Connaissances

Leadership

Coaching

Sales management

P&L management

Data analysis

Stakeholder management

Communication

Description du poste

Regional Manager - South East

Department: Retail

Employment Type: Full Time

Location: South East

Reporting To: Director of Sales – South

Compensation: Competitive

Description

We are looking for a Regional Manager to join our team and lead our South East region. This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment.

As a Regional Manager, you will provide visible leadership, strategic direction and effective coaching to Store Managers and their teams, driving sales, customer service, operational excellence and compliance across all 11 stores.

Working closely with key stakeholders across the business, you will champion our values, drive operational excellence and ensure decisions are made with both our people and customers at the heart of everything we do.

You will also ensure changes, initiatives and operational requirements are implemented consistently, compliantly and within agreed deadlines and maintaining high standards across the region.
This role will include travel across the region.

What does the role involve?

• Take overall accountability for delivering the region's key commercial, operational and people KPIs.
• Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results.
• Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention.
• Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives.
• Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
• Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership.
• Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues.
• Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
• Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region.
• Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
• Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice.

Who are we looking for?

• Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation.
• Strong commercial, sales and P&L management experience, with a track record of delivering against targets and KPIs.
• Ability to analyse business performance data and translate insight into effective actions and improvements.
• Strong people-management skills, including recruitment, coaching, performance management and development.
• Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
• Strong communication, influencing and stakeholder-management skills, with the ability to work effectively across all levels of the organisation.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands.
• Proactive and accountable approach, with a focus on performance, customer service, compliance and continuous improvement.

What’s in it for you?

• Competitive salary and Bonus
• Company Car or Car Allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service