Regional Operations Manager

OCS Group; Wellingborough, Cambridge, Bedford, Peterborough; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Digital learning and development

Flexible pay options (Wagestream)

Employee discounts app

Job summary

OCS UK & Ireland is seeking a Regional Operations Manager to lead security services across Cambridge, Bedford, Peterborough and Wellingborough with travel across regions. You will drive operational excellence, ensure regulatory compliance and build high-performing teams while meeting contractual objectives.

The role requires proven regional leadership, ability to manage budgets and KPIs, and strong client relationship skills.

Qualifications

• Right to work in the UK and proven regional leadership experience.
• Strong track record in managing multiple sites and dispersed teams.
• Demonstrated ability to lead recruitment, training and performance reviews.
• Experience with budgets, KPIs, SLAs and operational governance.
• SIA licensing knowledge and BS7858 screening considered assets.

Responsibilities

• Lead, manage and support a regional team across multiple locations.
• Ensure contracts are delivered safely, compliantly and to client specs.
• Build strong client relationships and act as escalation point.
• Conduct site visits, audits and performance reviews for improvements.
• Oversee recruitment, onboarding and workforce development.
• Monitor budgets, labour costs and financial performance.
• Support contract mobilisations, service enhancements and improvements.
• Investigate incidents and ensure corrective actions are taken.
• Ensure compliance with health and safety policies and regulatory requirements.

Skills

Leadership

Client relationship management

Budget management

Security operations

Communication

Problem solving

Microsoft Office

Education

IOSH Managing Safely / NEBOSH certificate

Tools

Microsoft Office

Operational reporting systems

Job description

About The Role:

Working Days: This permanent, full-time position is itinerant, with responsibility for the Cambridge, Bedford, Peterborough and Wellingborough region and regular regional and national travel.

We are seeking an experienced and results-driven Regional Operations Manager to lead the delivery of security services across a portfolio of client sites within a designated region. The successful candidate will be responsible for driving operational excellence, ensuring regulatory compliance, developing high-performing teams, and maintaining exceptional client relationships while delivering commercial and contractual objectives.

As part of your role, your key responsibilities will include, but are not limited to:

• Lead, manage, and support a team of Operations Managers, Site Supervisors, and Security Officers across multiple locations.
• Take overall responsibility for the operational performance and service delivery standards within the region.
• Ensure all contracts are delivered safely, compliantly, and in accordance with client requirements and company standards.
• Build and maintain strong relationships with clients, acting as the primary escalation point for operational matters.
• Conduct regular site visits, audits, and performance reviews to identify opportunities for improvement.
• Lead recruitment, onboarding, training, and development activities to maintain a capable and engaged workforce.
• Monitor and manage contract KPIs, service level agreements, and operational performance metrics.
• Support contract mobilisations, service enhancements, and continuous improvement initiatives across the region.
• Manage budgets, labour costs, and financial performance to ensure profitability and commercial success.
• Investigate incidents, complaints, and operational concerns, ensuring appropriate corrective actions are implemented.
• Ensure compliance with SIA licensing requirements, BS7858 screening standards, and all relevant legislation and industry regulations.
• Promote a positive safety culture and ensure adherence to all Health & Safety policies and procedures.

The ideal candidate should meet the following criteria:

• Right to work in the UK
• Proven experience in a Regional Operations Manager, Operations Manager, or senior security management role.
• Demonstrable experience managing multiple sites and geographically dispersed teams.
• Strong leadership skills with the ability to motivate, coach, and develop operational teams.
• Excellent client relationship management and stakeholder engagement skills.
• Strong commercial awareness with experience managing budgets, contracts, and operational performance.
• Sound understanding of security operations, best practices, and industry legislation.
• Excellent communication, organisational, and problem-solving abilities.
• Ability to work under pressure, manage competing priorities, and make informed decisions.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK Driving Licence.
• Valid SIA Licence.

Desirable:

• IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification.
• Experience within FM, corporate security, retail, logistics, healthcare, education, or public sector environments.
• Experience supporting contract mobilisations, transformations, and business growth initiatives.
• Knowledge of workforce planning, TUPE processes, and resource management.
• Experience participating in tender responses and business development activities.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.