Regional IT Support Team Leader

Häfele UK Ltd.; United Kingdom; Remote; GBP 68,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional IT Support Team Leader to inspire and manage a diverse international team. This role is pivotal in ensuring efficient IT support across multiple countries while fostering a collaborative and high-performance culture. With a strong focus on leadership and communication, the successful candidate will drive team success and deliver exceptional IT services. The position offers remote and hybrid options, along with competitive benefits and a supportive work environment. If you are ready to take the next step in your career and lead a dynamic team, this opportunity is for you.

Benefits

23 days holiday + 8 bank holidays

Healthcare Cashplan

Pension Scheme

Stock Discounts

Learning and Development opportunities

Qualifications

• Proven experience in leading international IT support teams.
• Strong leadership skills with the ability to inspire and motivate.

Responsibilities

• Lead and manage a team of IT support experts across multiple countries.
• Oversee the delivery of high-quality IT support services.

Skills

Leadership Skills

Communication Skills

IT Support Knowledge

Problem-Solving Skills

Tools

IT Service Management Tools

Job description

(Permanent, Remote, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm)

Location: Rugby Head Office

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry. The Region of Western Europe & Canada supports 13 sales organisations across the Western Europe & Canada region including Austria, Belgium, Canada, Denmark, France, Ireland, Italy, Netherlands, Portugal, Scandinavia, Spain, Switzerland and the United Kingdom. Following its formation in 2019, the regional set up is now establishing a more formal structure to provide the best possible support and specialisms to its sales organisations.

Your new role:

Are you an experienced IT leader with a proven ability to manage and inspire international teams of experts? Do you thrive in guiding teams through complex IT challenges while fostering a collaborative, high-performance environment? If so, we have the perfect opportunity for you!

We are looking for a Regional IT Support Team Leader to join our dynamic organisation. As the leader of an international team, you will play a pivotal role in ensuring the smooth operation of IT support across multiple countries. Your expertise in managing diverse teams, combined with your technical knowledge, will ensure that IT support services are delivered efficiently and effectively.

Key Responsibilities:

• Lead and manage a team of IT support experts across multiple countries, ensuring that all support requests are addressed promptly and professionally
• Inspire, guide, and develop your team, fostering a collaborative, solution-oriented culture
• Oversee the delivery of high-quality IT support services to internal stakeholders, ensuring that service levels are met or exceeded
• Manage escalations and complex technical issues, ensuring that they are resolved in a timely and efficient manner
• Develop and implement best practices for IT support, driving continuous improvement and operational excellence
• Ensure the team is aligned with business goals and IT strategies, contributing to overall company success
• Foster a positive work environment that encourages professional growth, learning, and innovation

What you’ll need to succeed:

To succeed as a Regional IT Support Team Leader, you’ll need strong leadership skills and a passion for driving team performance. The ability to inspire and motivate a remote, international team is crucial, along with exceptional communication skills to collaborate with diverse teams and stakeholders. Attention to detail and a proactive approach to problem-solving are essential, particularly when managing escalations and ensuring high-quality IT support. Experience with IT service management tools is an advantage, though full training on our systems will be provided. A strong desire to lead by example, drive team success, and deliver exceptional IT support services will be key to your success in this role.

• Proven experience in leading international IT support teams
• Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
• Excellent communication and interpersonal skills, with the ability to collaborate across regions and departments
• In-depth technical knowledge in IT support, troubleshooting, and problem resolution
• Ability to manage multiple priorities and ensure team alignment with business objectives
• A passion for fostering a productive, positive work culture and driving team success

Travel: The role will require travel approximately 10% of the time to visit teams and stakeholders across countries. The remainder of the time will be spent managing the teams remotely, ensuring effective communication and support across all locations.

If you're an experienced leader looking to take the next step in your career and drive excellence in IT support, we would love to hear from you.

What you’ll get in return:

• Starting salary £68,300 (€80,000)
• Annual Bonus up to 10%
• Benefits including:
  • Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
  • Healthcare – Westfield Health Cashplan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance
  • Discounts: Huge range of shopping and activity discounts available through Westfield Rewards
  • Pension Scheme
  • Stock Discounts
• Learning and Development opportunities

This role is full-time, permanent. Core hours of work are 8:45am to 5:30pm, Monday to Friday, however, flexibility will be required for this role. The role is offered as both remote and hybrid options.
A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at [e-mail].

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.