Regional Head of Customer Retention & Growth - South

Vested Talent Ltd; Eastleigh; Presencial; GBP 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car allowance

Descripción de la vacante

Vested Talent Ltd is seeking a Head of Regional Customer Retention & Growth to lead the Southern Region for a UK distribution business serving both B2C and B2B customers. Location is within commuting distance of Eastleigh, Hampshire.

You will lead customer services, client services and account management for the South region, owning outcomes across service quality, retention, revenue and margin. A strong track record of managing managers and data-driven decision-making is essential.

Formación

• Experience leading a multi-team customer operation (15+ people) with margin accountability.
• Proven track record of managing managers in service or account management.
• Comfort with commercial data and acting on insights.

Responsabilidades

• Lead customer services, client services and account management for the South region.
• Own regional customer outcomes: service quality, retention, revenue and margin.
• Monitor metrics and intervene early when any metric drifts.
• Recruit, develop and plan succession across the regional team.

Conocimientos

Leadership

P&L accountability

Customer service leadership

Account management

Data analysis

Descripción del empleo

Vested Talent Ltd is seeking a Head of Regional Customer Retention & Growth to lead the Southern Region for a UK distribution business serving both B2C and B2B customers. Location is within commuting distance of Eastleigh, Hampshire.

You will lead customer services, client services and account management for the South region, owning outcomes across service quality, retention, revenue and margin. A strong track record of managing managers and data-driven decision-making is essential.