Regional Hardware & Support Specialist for Clinical Systems

Elekta AB; Aylesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

Elekta AB is seeking a dedicated Field Service Engineer to support its product family and assist customers with any product issues they encounter. This vital role includes responsibilities such as troubleshooting products in a live clinical environment, collaborating with cross-functional teams for resolution, and providing exceptional customer support.

The ideal candidate should possess a degree in Electronic/Electrical engineering and have at least 4 years' experience in the field. Strong communication and problem-solving skills are essential for this position.

Qualifications

• Minimum of 4 years' experience as a Field Service Engineer with Elekta system knowledge.
• Ability to mentor and pass on knowledge to others.
• Excellent verbal and written communication skills in English.

Responsibilities

• Support customers and troubleshoot Elekta product issues effectively.
• Resolve product issues in a live clinical environment.
• Work with cross-functional regional teams to deliver quality resolutions.

Skills

Electronic/Electrical engineering knowledge

Field Service Engineering experience

Customer care skills

Interpersonal communication

Troubleshooting skills

Team collaboration

Education

Degree or diploma in Electronic/Electrical engineering

Job description

Elekta AB is seeking a dedicated Field Service Engineer to support its product family and assist customers with any product issues they encounter. This vital role includes responsibilities such as troubleshooting products in a live clinical environment, collaborating with cross-functional teams for resolution, and providing exceptional customer support.

The ideal candidate should possess a degree in Electronic/Electrical engineering and have at least 4 years' experience in the field. Strong communication and problem-solving skills are essential for this position.