Regional Engineering Lead & Service Delivery

Mitie Group plc.; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group plc. in Greater London is seeking a proactive supervisor to support and guide the engineering team. You will plan and monitor maintenance tasks and work with the Scheduler to ensure efficient use of resources.

You will respond to customer needs, manage site surveys, organise call outs, support stock control, and assist with small projects, with a focus on on-time delivery and compliance.

Qualifications

• Essential: energy, calm under pressure and enthusiasm for the role.
• Essential: effective line management skills.
• Experience in a challenging/ fast-paced environment.
• Technically proficient in security and fire products.
• Professional, assertive and positive with a flexible approach.
• Willing to learn and work well in a team.
• Industry knowledge relevant to security and facilities maintenance.

Responsibilities

• To ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency.
• Complete toolbox talks with direct reports and provide records to compliance.
• Be available for site surveys and installation handovers as directed by the RSM.
• Organise and maintain an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for Regional Service Manager during sickness and holidays.
• Assist Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• Attend troublesome sites and complaints; provide quotations support to DRS and Sales.
• Plan ppm on large/complex sites and assist with delivery of small bespoke projects.

Skills

Energy

Calm under pressure

Enthusiastic

Line management

Experience in fast paced env

Technical security/fire knowledge

Professional and assertive

Willing to learn

Team player

Industry knowledge

Job description

Mitie Group plc. in Greater London is seeking a proactive supervisor to support and guide the engineering team. You will plan and monitor maintenance tasks and work with the Scheduler to ensure efficient use of resources.

You will respond to customer needs, manage site surveys, organise call outs, support stock control, and assist with small projects, with a focus on on-time delivery and compliance.