Regional Director of Operations

NTT Global Data Centers; Hemel Hempstead; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Join a leading company as a Regional Director of Operations, where you will manage Data Center operations, ensure service availability, and lead a team across various UK sites. This hybrid role emphasizes collaboration and strategic planning to achieve regional objectives and maintain high customer satisfaction.

Benefits

Flexible working time models

Allowance for public transport

Health and wellness allowance

Individual training and development opportunities

Birthday vouchers

Employee referral scheme

Lunch allowance

Company events

Qualifications

• Excellent understanding of the complexity of data centers.
• Extensive knowledge in the operation of Data Center infrastructure.
• Demonstrated skills in leadership and technical management.

Responsibilities

• Lead and manage the team of Data Center Site Managers.
• Ensure customer SLA’s are met for service availability.
• Manage a substantial budget and support business planning.

Skills

Leadership

Communication

Strategic Thinking

Collaboration

Job description

Join to apply for the Regional Director of Operations role at NTT Global Data Centers

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Join to apply for the Regional Director of Operations role at NTT Global Data Centers

As the Regional Operations Director, you will lead and manage the team of Data Center Site Managers within the designated region, whilst maintaining good working relationships with other Regional Directors and senior level stakeholders at NTT Global Data Centers EMEA. You will provide leadership and management for regional Data Center Operations remit, alongside enabling the region to achieve its objectives and facilitate collaboration with other regions and departments across the business.

This is a hybrid role with a strong emphasis on visiting our various UK sites with some travel and short-term stays annually across EMEA as required.

What you will do

• Takes all necessary measures to ensure that the customer SLA’s are met at all times. The goal is 100% service availability and zero downtime for all DC buildings in the region
• Provide mentoring and leadership to the staff within the region by fostering a culture of passion and commitment for reliability and customer service
• Work with other areas of the business to ensure that a proactive culture towards safety and
• Support the business’s commitment to quality and other related certifications by ensuring continual improvement against standards
• Maintain relationships with key customers, authorities and vendors within the region
• Ensure the highest levels of satisfaction, including by attending periodic business review meetings
• Support any regulatory or industry certification by facilitating reporting and auditing within your region
• Manage a substantial budget by working closely with each DC Site Manager
• Undertake regular business planning reviews and support the business planning process for future expansions and new business
• Provide operational input and requirements to the development of new facilities within the region and establish new operational capabilities as new sites and infrastructure are built
• Take an active leadership role and living the NTT values by supporting your region in the new EMEA wide organization and facilitating and guiding your teams through changing environments
• Direct and manage regional resources during complex incidents and drive communication with customers and suppliers through to resolution, including supporting any subsequent root cause analysis

What we are looking for

• Excellent understanding of the complexity of data centers with demonstrable management experience
• Extensive knowledge and experience in the operation of Data Center infrastructure: both M&E and related security facilities
• Experience in leading within critical service environments
• Strong understanding of CAPEX and OPEX and managing large budgets
• Strategic thinking individual with structured and targets-oriented approach
• Demonstrated skills in leadership, technical management, and collaboration
• Outstanding relationship-builder and communicator, both internally and externally
• Ability to work in multinational, interdisciplinary and culturally diverse teams
• Excellent written and oral communication skills, along with strong quantitative analytic skills in English

What we offer you

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and job bikes
• Allowance for the use of health and wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

Note: Please submit your application in English.

We look forward to hearing from you!

About the Global Data Centers division of NTT DATA

NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working at NTT Global Data Centers

At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients’ expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?

Join our team by submitting your application today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Management

• Industries

  Technology, Information and Media and IT Services and IT Consulting

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