Regional Director - Customer Experience & Communities

Bromford Flagship Livewest; Tetford; Hybrid; GBP 84,000 - 140,000; Full time

Benefits offered by this job

Market-leading salary up to £140,000.0

Fully flexible annual leave

Agile working

Family friendly policies

Health and wellbeing support

Commitment to enabling you to thrive

Job summary

Bromford Flagship Livewest is recruiting a Regional Director - Customer to lead the customer and colleague experience across our region. You will shape strategy, drive improvements, and build trusted relationships with Heads of Service and senior stakeholders to deliver outstanding outcomes for residents and communities.

Based in the region with flexibility, you will champion customer excellence, empower teams through change, and ensure services align with regulatory requirements and

Qualifications

• Extensive senior leadership experience in housing or regulated sectors.
• Proven track record transforming customer and service delivery.
• Strong stakeholder influence and cross-functional collaboration.
• Deep understanding of regional communities and demographics.
• Ability to balance strategy with operational delivery.

Responsibilities

• Lead the regional customer strategy and ensure delivery of exceptional outcomes.
• Develop and implement initiatives that enhance customer and colleague experience.
• Use customer insight and data to shape priorities and drive improvement.
• Strengthen relationships with Heads of Service and senior stakeholders.
• Advocate for customer excellence and secure buy-in from partners and executives.
• Build partnerships with local authorities and community organisations.
• Lead high-performing teams through change with empowerment and support.
• Ensure services are compliant, efficient and aligned with objectives.

Skills

Senior leadership

Customer strategy

Stakeholder management

Budget management

Change management

Regulatory experience

Job description

Bromford Flagship Livewest is recruiting a Regional Director - Customer to lead the customer and colleague experience across our region. You will shape strategy, drive improvements, and build trusted relationships with Heads of Service and senior stakeholders to deliver outstanding outcomes for residents and communities.

Based in the region with flexibility, you will champion customer excellence, empower teams through change, and ensure services align with regulatory requirements and