Regional Digital & Technology Lead

YUM; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Regional Digital & Technology Leader, where you will spearhead innovative digital transformation initiatives across Europe. In this pivotal role, you will collaborate with cross-functional teams to enhance customer engagement and drive strategic renewal. Your expertise in digital tools and platforms will help shape the future of e-commerce and restaurant technologies. This position offers a unique blend of entrepreneurial spirit and established business strength, providing a supportive environment where your contributions will make a significant impact on the delivery sector. If you are passionate about driving digital innovation and leading teams to success, this is the perfect opportunity for you.

Qualifications

• Proven experience in a digital and technology leadership role.
• Strong understanding of digital marketing and e-commerce.

Responsibilities

• Lead digital and technology projects across the region.
• Monitor and analyze digital performance metrics.

Skills

Digital Transformation

Project Management

Data Analysis

Digital Marketing

Leadership

Communication

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Google Analytics

CRM Systems

E-commerce Platforms

POS Systems

KMS

DMS

Job description

Why Pizza Hut?

We love pizza. We eat it a lot. And we’re proud of it. We offer flexibility to work where and how you want and we’ve got great people here as a result!With the backing & finance of the Yum! family; the world’s largest restaurant company (nearly 53,000 restaurants in over 140 countries including brands like KFC, Taco Bell and The Habit Burger) we are revolutionizing the way Franchise businesses manage their digital business.

We want to make it easy to get the best pizza and digital is at the core of this drive. We are committed to building innovative digital solutions and providing our customers with an exceptional experience.From building a world-class platform to developing clean mobile experiences - we are pushing the boundaries to ensure we are a source of innovation. Adopting the best technology, and a customer first approach, we are building something truly transformational for the entire delivery sector. We are always looking for exceptional talent to join us on our journey.

Pizza Hut offers a full spectrum with the entrepreneurial dynamism of a start-up, alongside the commercial strengths and scale of a well-established business. We have a variety of e-commerce, smart kitchen, delivery management, point of sales technologies and martech solutions across the region.

Regional D&T leader

We are looking for a Regional Digital & Technology leader for our Europe business, with proven track record in leading digital transformation and performance, to be part of a fun, fast paced and supportive culture, where all our success comes from our belief in people and investing in our top talent.

The successful candidate will be responsible for overseeing digital and technology initiatives across multiple markets in the Europe region. This role requires strong leadership, strategic thinking, and the ability to collaborate with cross-functional teams to drive digital transformation and enhance customer engagement.

As an established digital leader, you will have the skills to influence at every level, imparting your digital knowledge and skills in a constructive, empowering, and collaborative way.

Your goal will be to drive growth and strategic renewal by helping us complete our digital transformation, ensuring the overall tech stack works seamlessly for the benefit of the customer and the teams in store. You will focus on creating new value through the smart use of digital tools, platforms, technologies, services, and processes.

What you’ll do:

Digital Strategy and Implementation:

• Lead and manage digital and technology projects across the region, ensuring alignment with business goals and objectives.
• Collaborate with marketing and Technology departments to develop and implement digital strategies, including website development, CRM systems, and mobile applications.
• Collaborate with Operations and Technology departments to develop and implement restaurant technologies strategies facilitating the life of our employees through POS, KMS, DMS etc…
• Oversee the implementation and optimization of digital tools and platforms, such as e-commerce solutions and CRM/Loyalty solutions.
• Support the market in their data architecture strategy to ensure they can leverage quickly any new AI technology.

Performance Monitoring and Analysis:

• Monitor and analyze digital performance metrics, providing regular updates and insights to senior management.
• Support the team to get the right tools to easily access performance reports.

Innovation

• Drive digital innovation and continuous improvement by staying up-to-date with industry trends and best practices.

Vendor and Partner Management:

• Manage relationships with external vendors and partners to ensure successful project delivery.
• Evaluate new vendors allowing our franchisee to scale easily and in a cost efficient way their overall tech stack

Team Leadership and Compliance:

• Provide leadership and guidance to regional marketing, digital, operations and technology teams, fostering a culture of collaboration and excellence.
• Ensure compliance with data privacy regulations and address any technical challenges or issues that arise.

Capability Building, Leadership & Direction

• Build awareness across the business and franchise community on technology projects, and technology enablement of other projects initiatives, which includes but is not limited to awareness on Technology strategy, projects and integration with the business’ objectives.
• Ensuring Franchise partners and key vendors have the resources and know-how to successfully execute and deliver within their teams.
• Build and entertain digital and technology community in Europe.

Experience we’re looking for:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a digital and technology leadership role, preferably within a regional or multinational organization.
• Experience in direct to consumer business
• Strong understanding of digital marketing, e-commerce, and CRM systems.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience working with external vendors and managing vendor relationships.
• Knowledge of data privacy regulations and best practices.

Preferred Skills:

• Experience with Google Analytics, CRM/Loyalty programs, and e-commerce platforms.
• Experience in restaurant technologies including POS, KMS, DMS
• Familiarity with digital performance metrics and reporting tools.
• Ability to drive digital innovation and continuous improvement.
• Strong leadership and team management skills.
• Relationship-building skills – and ability to gain influence with key stakeholders (such as franchisees) in order to drive data-driven decisions.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.