Regional Customer Service Manager

Dovetail Group; Thatcham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading manufacturing business in Thatcham is seeking a Regional Customer Service Manager to lead their teams across the South West. The role involves managing customer service operations, ensuring customer satisfaction, and maximizing revenue. The ideal candidate will have strong leadership skills, experience in customer service, and the ability to implement change effectively. If you are passionate about customer service excellence and have a proven track record in team development, this could be the perfect opportunity for you.

Benefits

Company Car

Qualifications

• Proven track record of developing and engaging others.
• Experience in customer service administration preferred.

Responsibilities

• Manage Customer Services Team across the South West.
• Monitor order intake to ensure fulfilment of requirements.
• Coordinate with other departments to fulfil customer expectations.

Skills

Team Orientation

Data Collection and Analysis

Project Management

Job description

Regional Customer Service Manager

Based in Thatcham, Berkshire

Competitive Salary disclosed on application – company car provided

Working for a manufacturing business in Thatcham, you will manage the Customer ServiceTeam across the South West region, creating a cohesive team to best serve the needs of the customer and maximise revenue. If you believe you have the ability to lead towards customer service excellence in afast paced environment and have the vision to grow and develop the success of the department then this could be the job for you.

This position would head up the Thatcham and Newport Customer Service teams with approx. 6 Customer Service Assistants at each site, along with a Customer Service Supervisor. The ideal candidate would be based in Thatcham but expected to travel once every couple of weeks.

Skills required:

Ability to develop and motivate with a proven track record of developing and engaging others.

Project manage and implement change

Data collection and analysis experience is essential

Team and Customer oriented and previous experience working with customer service administration preferred.

Job role:

Manage Customer Services Team across the South West

Monitor and manage order intake to ensure fulfilment of specific requirements, e.g.pricing, delivery times, stock management

Coordinate with other departments e.g. production, to fulfil customer expectations

Delegate and oversee accounts for maximising sales revenue

Participate in definition and follow up on marketing plans

Maintaining the company management system

Attend regional meetings

Attend customer review meetings

Work with management team to improve customer satisfaction

If you have the necessary skills and experience, please forward us your CV as soon as possible or call 01635 43100 to discuss further.

Send CV to [e-mail] or [e-mail].